Customer Support Associate
5 months ago
_** Associate Hiring Job Description **_
**Designation**
- Advance resolution expert (L2)
**Job Profile**
- Handling escalation calls.
**Job Type**
- Full Time -Permanent - Duration 9 Hours (including 1 hr break)
**Mandatory Criteria-**
- Communication skill - Excellent communication needed in English and Hindi
- Education - Higher secondary
- Experience - min 1year BPO exp required.
- Work Timing - 24*7 rotational (drop and pickup available for odd shifts)
- Week off -Rotational,6 days working.
- Maximum Age Limit - 40
**Interview Structure -**
- HR round - Yes
- Typing Test -Min 30WPM/90% accuracy
- Psychometric test
- Versant test(Versant score should be 4)
- Client round
**Documents Required -**
- Aadhar Card (Complete Date of Birth) - Mandatory
- Pan Card - Mandatory
- Education Marks sheets - 10th, 12th, Mandatory
- Experience Letter, Offer Letter, Pay slips (last 3 months)
**Salary and Benefits**
- CTC-245000/-, Salary in hand 18342/-.
- Salary from first day
- ESIC & PF
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 6291434923
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