Customer Support Associate

5 months ago


Kolkata, India Adyan Consultants PVT LTD. Full time

_** Associate Hiring Job Description **_

**Designation**
- Advance resolution expert (L2)

**Job Profile**
- Handling escalation calls.

**Job Type**
- Full Time -Permanent - Duration 9 Hours (including 1 hr break)

**Mandatory Criteria-**
- Communication skill - Excellent communication needed in English and Hindi
- Education - Higher secondary
- Experience - min 1year BPO exp required.
- Work Timing - 24*7 rotational (drop and pickup available for odd shifts)
- Week off -Rotational,6 days working.
- Maximum Age Limit - 40

**Interview Structure -**
- HR round - Yes
- Typing Test -Min 30WPM/90% accuracy
- Psychometric test
- Versant test(Versant score should be 4)
- Client round

**Documents Required -**
- Aadhar Card (Complete Date of Birth) - Mandatory
- Pan Card - Mandatory
- Education Marks sheets - 10th, 12th, Mandatory
- Experience Letter, Offer Letter, Pay slips (last 3 months)

**Salary and Benefits**
- CTC-245000/-, Salary in hand 18342/-.
- Salary from first day
- ESIC & PF

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 6291434923



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