Customer Support Associate

4 weeks ago


Alipore Kolkata West Bengal, India TTS E Shopping Pvt Ltd Full time

**Job Description (Voice): Customer Support Associate (CSA )**

**Responsibilities**:

- Basic Telephone Etiquette and basic computer skills
- Good Communication skills in English,Bengali and Hindi
- Responsible to provide excellent customer service, solving questions and complaints related to customer queries
- Responsible for handling calls from new and existing customers regarding a variety of requests
- Should be able to handle inbound calls resolving customer queries
- Ability to write, read and speak English to suit business needs
- Achieve the sales target ,Distribution Handling ,Customer Handling ,Preparing various reports

**Preferred**:

- Any Undergraduate can apply
- 6 Day working/Rotational Week off

**Package**:

- 1 Year experience: 1.4LPA- + Incentive (upto 12,500/- Take home)
- 2 Years experience: 1.80LPA- 2.50 LPA + incentive (upto 20.,500/- Take home)

**Perks & Benefits**:

- PF and ESI / Health Insurance
- Performance Incentives
- Opportunity to grow internally with our Internal Job Postings

**Job Types**: Full-time, Permanent

Pay: Up to ₹12,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Bengali (required)

Work Location: In person

Expected Start Date: 15/10/2024



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