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Customer Care Associate
2 weeks ago
**Grade**: Executive/Senior Executive
**Business**:Customer Service
**Department**: Customer Service
**Location**: Ghansoli - Navi Mumbai
**Explain**:
- The function of the department:
To attend to queries of customer and to resolve them
- importance and contribution towards the organization
**Key Responsibilities**
- Attend to calls professionally to provide information about products and services.
- Promoting financial products
- Listen and respond to customers’ needs and concerns
- Handle returns or complaints
- Record details of customer contacts and actions taken.
- Cross selling of Mutual fund and SIP to the existing set of clients. (This will account for only 10% of the overall KRA target).
**Qualifications**
- Excellent oral communication skills.
- Self motivated & drive to achieve.
- Ability to listen and should possess problem solving skills
**Role Proficiencies**:
- Knowledge
Graduate from Any Stream
Able to act independently and be self-motivated
Effective verbal and written communication and time management skills with the ability to act autonomously while being a team player.
Excellent interpersonal and organizational skills.
Analytical and problem-solving skills with attention to details
**Abilities**
Ability to work as a part of team and contribute towards team goals
Ability to manage multiple tasks/projects and deadlines simultaneously
**Job Types**: Full-time, Permanent
**Salary**: ₹20,647.78 - ₹32,731.21 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Work Location: In person
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