Salesforce Administrator

3 weeks ago

India Kline & Company Full time

**Job Description**:
Kline is a market intelligence and consulting firm operating across four core industries—personal care & beauty, energy, and chemicals & materials. We provide data, research, and insights across the entire value chains of the markets we serve, helping the largest multinationals in our industries make strategic decisions.

Reporting to the Head of Platforms, you will be the go-to expert on all things related to Salesforce within Kline. You will be responsible for the configuration, maintenance, and development of Kline’s Salesforce org, as well as providing training and day-to-day support to users.

**Responsibilities**:
**System Administration & Database Management**
- User/Profile/Role management
- Security and data backups
- Duplicate management and database cleaning
- Management of Salesforce and Pardot integration
- Management of other third-party integrations

**User Support & Training**
- Troubleshoot day-to-day technical queries from users and help them create ad-hoc reports and dashboards
- Develop and maintain training materials and provide training to end users
- Manage the onboarding of new users

**Improvement**
- Act as the go-to expert on all things related to Salesforce, developing strategies and setting priorities for the development of roadmap along with the Platforms head
- Continually gather requirements from users and implement improvements to ensure that the requirements are met
- Stay up-to-date with the latest releases from Salesforce in order to identify and implement the most relevant new functionalities
- Identify and implement opportunities for increased productivity through workflows and third-party integrations
- Collaborate with Sales Management to help define and improve sales team processes that operate within Salesforce
- Maintain and improve reporting infrastructure

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.

Skills & Requirements

**Required**:
- 2+ years hands-on experience as a Salesforce administrator
- Hands-on experience on HTML 5, Angular, and Web API will be added advantage
- Professional-level English
- Experience working with and implementing third-party integrations
- Breadth of the knowledge of Salesforce functionalities (rather than deep expertise in one area)
- Willingness to take ownership of Salesforce and proactively collaborate with users and management

**Desired**:

- Salesforce Advanced Administrator Certification
- Pardot administration experience
- Experience working within a consulting/research organization
- A background in software development (particularly database development)

**Benefits**:

- International work environment, with colleagues based across 4 continents and ~10 countries
- Opportunity to be part of a growing team
- Opportunity to own all aspects of Salesforce and grow into a managerial role
- Opportunity to contribute to other workstreams within the Platforms team
- Competitive salary

Equal Opportunity Employer, M/F/D/V

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