![E-Motive India Online Limited,](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
**Customer Service Representative**
**About E-Motive**
E-Motive is a trusted service provider for multichannel solutions worldwide. We provide outsourced services to sellers, brands, and manufacturers such as Inventory, Data Optimization, Account Management, Customer Service and Web Development. We want to enable them to represent themselves on multichannel e-commerce platforms, this predominately is eBay and Amazon.
**About the role**
**Responsibilities**
- Resolve customer queries in a timely and professional manner
- Answer questions about auto parts
- Identify customer needs and recommend solutions
- Take ownership of customers issues and follow problems through to resolution
- Communicate with Amazon and eBay in order to resolve customer queries
- Manage customer expectations where challenges arise
- Ensure we deliver a quality service
- Take on occasional translation tasks
**Requirements**:
- Customer service experience
- Professional business acumen
- Knowledge of the automotive industry
- Strong attention to detail, time-management, and prioritizing skills
- Able to work accurately under stress and pressure to meet competing deadlines
- Strong computer skills
- Previous commercial experience and strong desire to work in a dynamic, responsive, fast-paced organization
**It will be an advantage if you have**:
- Knowledge of Amazon & eBay Marketplaces
- Other languages - Italian, Spanish, French, German
**What we offer**
You will enjoy all the benefits which come with being part of a growing business. We value the people that work for us so in addition to a competitive salary we offer:
- A great professional experience in a fast-paced sector
- Ongoing training
- Young and friendly team to work with
- English-speaking environment
- Opportunity for further professional development
**Job Types**: Full-time, Regular / Permanent
**Salary**: From ₹240,000.00 per year
Schedule:
- Evening shift
- Night shift
- UK shift
- US shift
- Weekend availability
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