Customer Service Executive

6 months ago


Ernakulam, India Exotic Wood Zone India Full time

As a customer service executive, you will be the frontline representative of the company, responsible for providing outstanding service to our valued customers. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

**Key Responsibilities**:

- The job involves promptly addressing customer inquiries, addressing concerns with professionalism and empathy, and providing accurate information about products, services, and policies.
- Promptly address customer complaints, issues, and inquiries, collaborating with internal teams for solutions and escalating issues to appropriate channels for follow-up and resolution.
- Maintain current knowledge of company products, services, and promotions by regularly updating the knowledge base to ensure accurate and up-to-date customer information.

**Qualifications and skills**:

- A bachelor's degree in business, communication, or a related field is preferred.
- Proven experience in a customer service role with a strong focus on customer satisfaction.
- Excellent English communication skills both verbal and written.

**Job Types**: Full-time, Permanent

**Salary**: From ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Are you residing in Kakkanad?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 +91 9633488068



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