Customer Service Executive

6 months ago


Ernakulam, India Pentad Securities Pvt. Ltd Full time

Respond to Inbound calls

Make outbound calls to potential customers based on a provided list or database.

Have a good understanding of the products or services being offered in order to effectively communicate their features and benefits.

Address customer inquiries and provide information about products or services.

Conduct follow-up calls to existing customers for feedback, additional sales, or customer satisfaction surveys.

Maintain accurate records of customer interactions, including details of inquiries in CRM

Follow provided scripts and guidelines during calls to ensure consistent communication and messaging.

Previous experience in telemarketing or customer service is a plus.

**Salary**: From ₹10,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)



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