Customer Service Executive
5 months ago
Preferred Experience: 1-5 years
Shift Timings: USA EST/PST, 5 Days Working
Office Location: i3Synergist, D-199, 6th floor, Phase 8B, Industrial Area, Mohali 160055 (Near Medpark Hospital)
Key Job Accountabilities:
- USA Voice Process Position.
- Must have excellent English communication skills, both verbal and written, with a pleasing and professional demeanor.
- Explain billing statements, insurance claims, and any discrepancies to patients in a clear and understandable manner.
- Provide compassionate customer service by addressing patient concerns, questions, and complaints regarding billing issues.
- Verify patient demographic and insurance information to ensure accuracy in billing and reimbursement processes.
- Collaborate with medical billing specialists and insurance companies to resolve billing discrepancies and claims denials.
- Document all patient interactions, payment arrangements, and billing inquiries accurately in the billing system.
- Follow up with patients regarding payment commitments, overdue accounts, and past-due balances.
- Educate patients on available financial assistance programs, payment plans, and eligibility criteria.
- Adhere to all HIPAA regulations and always maintain patient confidentiality.
- Bachelor’s degree or Diploma or related field preferred.
- Proven experience in customer service/ customer handling.
- Proficiency in using computer systems, electronic medical records (EMR), and billing software.
- Knowledge of medical terminology, insurance claims processes, and billing procedures preferred.
**Benefits**:
- Provident Fund
- Cab Facility (For Females working in Night Shifts)
Shift Timing:
- Evening Shift, 6:30 pm - 3:30 pm
**Language**:
- Fluent English (required)
*Speak with the Employer*
+918146222646
**Job Types**: Full-time, Permanent
**Salary**: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Monday to Friday
- Night shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service representative: 1 year (required)
**Language**:
- Fluent English (required)
Ability to Commute:
- Mohali, Punjab (required)
Ability to Relocate:
- Mohali, Punjab: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8146222646
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