Front House Team Member
1 month ago
**Job Title**: Front Office Team Member
**Experience**: 1+ year
**Location**: Pondicherry, Puducherry
**Food & Accommodation Provided**
**Job Overview**:
**Responsibilities**:
**Guest Reception & Check-In/Check-Out**: Welcome guests warmly, facilitate check-in and check-out, and handle special requests professionally.
**Complaint Handling**:Address guest complaints and issues professionally, ensuring prompt resolution or escalation to the relevant department.
**Billing & Payments**:Process payments, handle billing inquiries, and provide guests with invoices upon checkout.
**Record-Keeping**: Maintain accurate records of reservations, guest information, and any issues or incidents for smooth operations and reporting.
**Coordination with Other Departments**: Liaise with housekeeping, maintenance, and other hotel departments to meet guest needs and ensure a seamless experience.
**Requirements**:
- Minimum of 1 year of experience in front office or similar role in a hotel environment
- Proficiency with hotel management software and Microsoft Office
- Strong interpersonal and communication skills, with a friendly and professional demeanor
- Ability to multitask and remain calm under pressure
- Excellent attention to detail, especially in record-keeping and handling reservations
**Preferred Skills**:
- Familiarity with multiple languages is a plus
- Knowledge of local area and attractions
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹14,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability
**Experience**:
- total work: 1 year (required)
Work Location: In person
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