Gre-front Office

2 weeks ago


Puducherry Puducherry, India RKN Beach resort Full time

Welcome guests during check-in and give a fond farewell to guests while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating Coordinating (efforts of employees) relating the efforts of employees in the most effective combi... and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up-to-date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities, etc.
- Check on VIP reservations, and complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Maintain up-to-date information on room rates, current promotions, offers, and packages
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Coordinate with housekeeping for clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.
- Maintain guest lockers for safe custody.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, and attention to detail.
- Must be guest service-focused and a team player.
- A positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends, and holidays.
- Ability to relate well to Hotel guests and employees.
- Professional in demeanor and presentation.
- Personable, enthusiastic, self-motivated, and able to work independently.
- Observant, discriminating, and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal and organizational skills.
- Able to work morning, evening, weekend, holiday, and overnight shifts.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Yearly bonus

Application Question(s):

- PLEASE DONT APPLY..... PLEASE DONT APPLY..... IF YOUR ANSWER IS "NO" TO ANY ONE QUESTION MENTIONED BELOW....
- CANDIDATES HAVING IT BACKGROUND (KNOWLEDGE IN C, C++, PYTHON, ML, AI, ETC.,) PLEASE DONT APPLY TO THIS JOB. THIS JOB IS NOT FOR YOU
- THIS JOB IS ONLY FOR UNMARRIED FEMALE CANDIDATES.
- DO YOU HAVE PREVIOUS WORK EXPERIENCE AS GRE IN FRONT OFFICE IN ANY HOTELS? IF NOT PLEASE DONT APPLY
- DO YOU SPEAK IN ENGLISH FLUENTLY? IF NOT PLEASE DONT APPLY
- CAN YOU WORK IN PONDICHERRY? IF NOT PLEASE DONT APPLY
- CAN YOU WORK IN ROTATIONAL SHIFT (NO NIGHT SHIFT)? IF NOT DONT APPLY PLEASE

Work Location: In person


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