Implementation Associate

6 months ago

Bengaluru Karnataka, India Zwayam Full time

**About Zwayam**

Zwayam, a 100% owned subsidiary of Info Edge, is an end-to-end recruitment automation software - a process enabler and helps automate all stages of hiring from sourcing to onboarding. Zwayam uses contemporary technologies like AI, ML, and NLP allowing clients to use technology to change the way they hire. We are India's most popular SaaS-based hiring platform started by industry practitioners and meant for large and mid-market enterprises, with a light version for SMEs.

**JOB DESCRIPTION**:
We are looking for **Implementation Associate** in a techno-functional capacity with a good understanding of technology and confident in client interactions. The primary responsibility will be aligned to the support and implementation of Zwayam product for enterprise customers.
- Own entire module configuration to implement Zwayam, mostly using SQL & JSON.
- Review and understand Statement of Work and configure per scope.
- Ensure processes are adhered to and project quality is not compromised.
- Actively participate in Project Kick Off meeting and Scope Definition discussions.
- Own unit testing and end to end testing of configurations prior to client UAT.
- Showcase product, handhold client during UAT and impart training to platform users.
- Interact with external and internal stakeholders for the life cycle of the project.
- Work independently to complete tasks on time and inculcate cross team collaboration.
- Build productive customer relationships and take responsibility for customer satisfaction.
- Support clients during the project lifecycle, assisting with process and product related queries and guiding them.
- Help clients adopt Zwayam product post going Live, share usage statistics and product related information.
- Work closely with App Support and Customer Success teams to ensure smooth transition of the project post platform adoption.

This role will be an individual contributor role though part of a unit.
- Graduate with specialization in computers preferred, however no restriction as long as the individual is willing to learn (Latest batches preferred).
- Self-motivated/interested to work in a tech startup, should be tech savvy.
- Willing to learn functional aspects of recruitment lifecycle.
- Excellent at interpersonal, verbal and written communication.
- Committed to personal development.
- Approachable, patient and reliable.
- Able to work in a multi-cultural environment.

You will be measured on:

- Meeting timelines
- Quality of deliverables
- Product adoption
- Customer satisfaction

Competencies required for success in this role
- Analytical thinking
- Problem solving
- Ownership & drive
- Quick learner
- Working knowledge of JSON, MySQL
- MS Office skills - Excel, PowerPoint, Word

What will YOU get out of this?
- An opportunity to make an impact through your work right from day 1, and work on execution of projects with the most progressive enterprises in India.
- Cross functional knowledge across different functions - implementations, customer success, product, customer acquisition, technology - helping you understand facets of technology and business.

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