L1 Support

2 weeks ago


Bengaluru, India Ticker Job Full time

**Responsibilities**

**From the system, you will record the issue description and collect necessary log files for troubleshooting.**

**Set a priority level based on the incident raised.**

**Provide the information to resolve the incident from our knowledge base, or through your product knowledge.**

**Ensure customer incidents receive appropriate response.**

**Understand how the product works and how it is used by its users.**

**Work closely with internal stakeholders to troubleshoot the issues.**

**Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations.**

**Extensively research and document customer technical issues.**

**Skills**

**BE / B.Tech (any stream). Should have cleared all semester exams (no backlogs).**

**MANDATORY SKILLS : Must have REST APIs knowledge.**

**Good understanding of database systems (SQL & NoSQL )and their classifications.**

Decent knowledge related to operating system, hardware, networking, etc.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹800,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Food provided
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Morning shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Network support: 5 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX


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