L1 Support
2 weeks ago
**Responsibilities**
**From the system, you will record the issue description and collect necessary log files for troubleshooting.**
**Set a priority level based on the incident raised.**
**Provide the information to resolve the incident from our knowledge base, or through your product knowledge.**
**Ensure customer incidents receive appropriate response.**
**Understand how the product works and how it is used by its users.**
**Work closely with internal stakeholders to troubleshoot the issues.**
**Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations.**
**Extensively research and document customer technical issues.**
**Skills**
**BE / B.Tech (any stream). Should have cleared all semester exams (no backlogs).**
**MANDATORY SKILLS : Must have REST APIs knowledge.**
**Good understanding of database systems (SQL & NoSQL )and their classifications.**
Decent knowledge related to operating system, hardware, networking, etc.
**Job Types**: Full-time, Regular / Permanent
**Salary**: From ₹800,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Food provided
- Provident Fund
Day range:
- Monday to Friday
Shift:
- Morning shift
Ability to commute/relocate:
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Network support: 5 years (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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