Installation Operations Support

2 weeks ago

Mumbai Maharashtra, India Varian Medical Systems Full time

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you.

Provides operational & administrative support to the installation team.
- Provides operational & administrative support to the installation team.
- Performs a variety of customer-facing and clerical functions to support installation activities in the field.
- Creation of PCSN (product code serial number), equipment, functional location and entry of other details in Salesforce-Unity & SAP.
- Creation of Planning Work Orders (PWOs), Installation Work Orders (IWOs) & Acceptance Certificates in Salesforce-Unity.
- Handles errors & issues of Salesforce Unity & SAP related to engineer’s work orders, parts consumptions/returns, etc.
- Checking & distribution of regulatory (AERB) & installation documents (Radiation Survey, CAP, Acceptance Certificates, etc.) within the team.
- Posting of various regulatory & installation documents in the systems (Unity, SAP, GCS) with e-sign of respective stakeholders.
- Creation & posting of Rigging reports & pre-installation checklist documentation on SharePoint.
- In Salesforce-Unity, trigger the Installation Survey to collect feedback from customers.
- Provides inputs and maintains the accuracy of customer-related data in SAP and Salesforce-Unity.
- Supports the activities of assigned Field personnel per the direction of Installation Management.
- Tool kits management is one of the important tasks and needs to be coordinated with the DHL warehouse, transport teams & customers.
- Similarly, coordination with engineers & vendors for calibration of tools and their movement/transport.
- Closure of engineer’s non-returnable & returnable parts in SAP.
- Coordinate with the Las Vegas, US warehouse to get credit notes of returned defective Parts.
- Handle the credit note-related issues with finance and the US warehouse.
- Handle defective returnable parts process
- Compilation of parts with Mumbai DHL warehouse, creation of export documentation with support of logistics, customs agent & export control & Customs (ECC) documentation
- Various Reports generation from SAP & Salesforce-Unity like Returned defective Parts & their Credit Note, FE Consignment, Open RSO, Rigging Costs, Pending Time Cards, Pending Documents, EPD readings, etc.
- Coordination with the procurement team for procurement of new tools & equipment and PR creation in SAP & Invoice submission to finance.
- Support to respective stakeholders at local & global levels for various projects/programs & its (user acceptance testing) UAT on new/change in processes of SAP & Unity or digital documentation.
- Attend the meetings & provide inputs to the stakeholders. Completion of various online training effectively.

Minimum Required Skills and Knowledge:

- Proficient in utilizing business tools such as:

- E-mail, Microsoft Word, Excel, and PowerPoint.
- Experience in ERP systems like SAP & Salesforce Unity.
- A good command of Excel and knowledge of PowerBI will be an added advantage.

Education and Experience:

- Bachelor's degree or equivalent with 3 - 5 years of related experience. - Experience in admin support to field service or installation will be an added advantage.

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
TogetherWeFight

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