System Administrator

2 months ago


navi mumbai, India Macropace Technologies Full time

Job Description :


- Troubleshooting desktop / laptop OS issues

- Support for standard software issues

- Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.

- Installation / re-installation / configuration of systems, printers, scanners.

- Configure desktop and laptop as per the desktop/laptop standardization policies of customer.

- Installation / re-installation / configuration of in-scope client software / applications

- Installation / configuration of e-mail clients

- Troubleshooting e-mail client related issues

- Troubleshooting printer / scanner related issues

- Troubleshooting issues related to standard office software's (MS Office Word, Xls, PowerPoint etc.) and internet client

- Support for local area network issues (LAN), DHCP client

- Install antivirus software and check virus definition auto updates

- Install approved patches onto desktops / laptops.

- Configure Print Queues for Servers / Users / Groups

- Troubleshoot print queue related issues

- Configure appropriate rights and permissions for accessing printers

- Remove virus from respective desktop / laptop with the antivirus software

- Call Logging as per Vendor processes and coordinate till resolution / service restoration as per the vendor committed SLO. Follow vendor escalation matrix and in case of any deviations escalate the same to Client's SPOC

- Maintain details of the various vendors with details like contact persons, telephone numbers, escalation matrix, SLA Information

- Co-ordinate with vendor for dispatch of devices to respective service Depot for repair service - e.g.:-Desktop / Laptop Hardware

- Managing the hardware inventory and related transactions

- Shared required reports with Mukand team as & when required.

(ref:hirist.tech)

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