Trainee, Bank Card Admin

4 weeks ago


Karnataka, India Saks Off 5th Full time

**Location**: Karnataka, India

**Category**:
**Job Opened**: April 3rd, 2023

**Education**:
**Job Number**: R-103872

**Job Type**: regular

**Remote**: No

**job description**:
**What This Position Is All About**:
**Major Responsibilities**
- Process involves handling customer disputes/Inquiries relating to card transactions for third party credit cards and in-house cards
- Respond to store inquiries (chargebacks, disputes), including resolving any escalated issues
- Performs proper review and investigates disputed card transactions by collecting sufficient information to explore every opportunity to identify recovery opportunities in order to mitigate/unwarranted losses.
- With little supervision and direction, analyzes disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes.
- Ensure completion of accurate and complete accounting activity for the bankcards at banners Protect the assets of the company by ensuring that all policies/procedures/regulations pertaining to the administration and processing of bankcard
- Ensure adherence to Bankcard policies, internal controls and audit requirements, and service standards at all times Analyze and research all discrepancies/exceptions in the process

**Personal Characteristics**

**Professional Qualifications**
- Master Degree in Finance (Full-time)
- Strong verbal & written communication skills
- Ability to work well independently/strong/initiative/problem solving skills
- Strong figure aptitude, detail oriented and high accuracy levels
- Ability to prioritize workload, manage time independently and meet daily processing deadlines
- Accounting skills & Basic Finance knowledge
- with the following: chargeback processing & analytics, card processing administration
- Basic knowledge in retail, banking principles and Cards related business, revenue generation areas, etc. is preferred Educational Credentials
- Strong proficiency in Microsoft office suite (Excel, Word, PowerPoint)
- Good organizational & Excellent communication skills
- Basic financial aptitude with minimum 0 to 1 years of work experience with Retail industry preferably MNCs/GICs, (Sales Audit function working knowledge will be an added bonus)

**Personal Competencies**
- ** Customer Service** - Manages communications with external parties and phone communications with internal stakeholders.
- ** Planning/Organizing** - Prioritizes and plans work activities; Uses time efficiently. Work with a sense of urgency and be detail oriented, organized, and efficient. Individual must be able to work independently with mínimal supervision. Must be comfortable with high volume and conflicting priorities.
- ** Communication** - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- ** Critical Thinking**:

- Show a desire to solve problems and willingness to develop solutions. Must be willing to ask questions and develop a strong understanding of the business

**Educational Credentials**:MBA (Finance or Accounting specialization Mandatory)

**Office Hours**:This role will be expected to work a “North American” shift pattern, approximately 4PM - 1AM IST

**Your Life and Career at Saks OFF 5TH**:

- Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
- Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
- A culture that promotes a flexible work environment
- Benefits package for all eligible full-time employees (including medical, dental and vision)
- An amazing employee discount and other exciting perks
- We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all._


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