Fashion Customer Service

2 weeks ago


Mumbai Maharashtra, India HR POWER PAK Full time

**Overview**:
**Responsibilities**:

- Answer customer inquiries and resolve issues related to product availability, sizing, fit, shipping, returns, and other aspects of the purchasing process.
- Process orders, exchanges, returns, and refunds accurately and efficiently, following established procedures and guidelines.
- Provide product recommendations and styling advice to customers based on their preferences, needs, and occasions.
- Monitor and respond to customer reviews, feedback, and inquiries on various platforms, maintaining a positive and helpful tone in all interactions.
- Collaborate with other departments, including sales, marketing, and operations, to address customer issues and improve the overall customer experience.
- Stay informed about product offerings, promotions, and company policies to provide accurate and up-to-date information to customers.
- Maintain customer records and documentation, including order histories, contact information, and communication logs, using CRM software.
- Identify opportunities for process improvements and contribute ideas to enhance the efficiency and effectiveness of the customer service function.
- Uphold company values and standards of professionalism in all customer interactions, representing the brand positively at all times.

**Salary**: ₹15,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- chat process: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9321050540



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