IT Executive

5 months ago

Ahmedabad, India FINESSE STAFFING Full time

Dear,

Hiring for **IT Executive for Leading Hospitality Industry in Ahmedabad.**

**JOB DESCRIPTION - DESKTOP SUPPORT ENGINEER ( IT Executive )**

Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server /2012 / 2016

Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services

Install, upgrade, support and troubleshoot Web Server related problems running on JBOSS, Tomcat, IIS, Web Sphere, etc.

Interact with numerous computer platforms in a multi-layered client server environment

Troubleshooting network connectivity in a LAN/WAN environment **Requesting and coordinating vendor support**

When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member.

Develop trends by monitoring and analysing incoming calls, problems and support requests Desktop Support

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

Customize desktop hardware to meet user specifications and site standards

Performs work in compliance within specified warranty requirements

Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

Safely package equipment for branches and arrange for the transport of the equipment

Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network **When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member**

Develop trends by monitoring and analyzing incoming calls, problems and support requests Operational

User account administration, i.e., account creation and management and password resets on Active Directory

Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

Use tools and methodologies to load, copy and customize operating system configurations for deployment

Responsible for the daily switching of backup tapes at the different backup sites

Provides backup support and assistance to the Network Administrator as needed

Responsible for tracking hardware and software inventory

Familiarize end users on basic software, hardware and peripheral device operation

Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator

Works with vendor support contacts to resolve technical issues within the desktop environment

Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible **Works with other IT team members regarding new branch builds and upgrades**

Dealing with queries by following departmental procedures for fault resolution

Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines

Arranges for and/or prepares equipment for shipping/receiving

Maintains I.T. records and tracking for area of responsibility

**Customer Focus**

Ensure that there is sufficient support to clients and provide friendly IT service to TFS group companies and subsidiaries.

**o EXPERIENCE/KNOWLEDGE & SKILLS**

Working technical knowledge of current protocols, operating systems and standards.

Ability to operate tools, components and peripheral accessories.

Microsoft Desktop Support Technician an advantage

Software and Hardware Troubleshooting

Routers, switches, and firewall experience

Microsoft Office 2016

Professional image and grooming

Analytical and problem-solving skills

Good communication (both verbal and written) skills

Good administration management skills

Strong listening skills **Able to operate effectively in a team environment with both technical and non-technical team members**

Able to operate with mínimal supervision

Able to manage time effectively, set priorities appropriately, schedule calls

Able to maintain a professional demeanour under stress

Able to operate within customer-standard operating procedures

**Qualification : Diploma or university degree in the field of computer science and/or 2 years equivalent work experience. ** Industry certifications, this can include A+, N+ and/or MCTS/MCITP.

**Salary upto 5L**

**Regards,**

**Priyanka Jadhav**

**Finesse Staffing**

**Job Types**: Full-time, Permanent

**Salary**: ₹300,000.00 - ₹500,000.00 per year

Ability to commute/relo

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