Freshers Wanted Join Telugu Bpo/call Center
2 weeks ago
**Responsibilities**:
- Identify and escalate priority issues to the appropriate level of management.
- Provide technical support to customers by troubleshooting computer and network security-related issues.
- Document all calls and customer interactions accurately and efficiently in databases.
- Meet or exceed call center performance goals, including quantity and quality of calls.
- Follow-up with customers to ensure resolution of issues.
- Continuously maintain knowledge of computer and network security concepts, as well as company products and services.
**Requirements**:
- Minimum of 1-year experience in customer service or call center role.
- Excellent communication and listening skills, including the ability to communicate complex security concepts effectively.
- Basic knowledge of computer and network security concepts, such as firewalls, antivirus software, and intrusion detection systems.
- Proven ability to multitask and work efficiently in a fast-paced environment.
- Ability to work independently with mínimal supervision.
- Proficient in Microsoft Office Suite and other relevant software.
- High school diploma or equivalent; college degree in a related field is a plus.
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