Us Retirement

6 months ago


Pune Maharashtra, India fidelis group Full time

**SLA Compliance** - Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
- **Process Compliance - **Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
- From 401K domain from US location
- Willing to work in US shifts
- Excellent oral, written, and interpersonal communication skills.
- Excellent analytical and problem-solving skills.
- Ability to work independently and generate innovative ideas.
- Proficiency with Microsoft Office Products
- Flexibility, judgment, and proven time management skills.
- Ability to concurrently manage multiple tasks and/or projects.
- Proven ability to work in a team environment and to meet or beat deadlines.

**Customer Interaction - **Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user.
- **Knowledge Management - **Assist in the creation and delivery of procedural content
- **Process Reengineering - **Participate in the ideation process and produces the documentation and trains the team on the reengineered process IN ORDER TO meet client and internal commitments on a continuous basis
- Participates in special projects and performs other related activities as assigned.

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹45,000.00 per month

Schedule:

- Evening shift

**Experience**:

- 4O1K/Insurance/Pensions - US: 2 years (preferred)



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