Customer Support Executive

3 weeks ago

Chandigarh, India SDP Labs Full time

**ProofHub**
ProofHub is a product of SDP Labs, loved by 85,000+ teams and businesses worldwide, ProofHub serves as an "All-in-one project management software" for your growing business needs.

With ProofHub, your teams, clients and all the project communication stays in one place. There's no need for investing in too many different tools to run your business. Our project management software makes it easy to create plans, collaborate with teams and clients, keep things organized and deliver projects on time.

**Responsibilities**:

- Respond to inbound support requests from clients on how to use ProofHub and help them get on board.
- Contribute to a self-service knowledge base of common customer inquiries.
- Onboard new clients onto the system - train new users on how to use ProofHub and identify usage scenarios for ProofHub.
- Support customers in finding the best ways of implementing ProofHub in their business environment.
- Conduct user acceptance testing of the pre-release products to ensure high product quality. Act as an interface between the client base and the Engineering team.
- Pro-actively reach out to clients to drive further adoption of ProofHub at existing customer accounts.
- Be a customer evangelist. Author blog posts and use corporate Twitter and Facebook accounts to showcase how clients are successfully using ProofHub.

**Basic Qualifications**:

- 2-4 (hiring at multiple levels) years experience at a Business-to-Business organization in Marketing, Customer Support, or Professional Services.
- Graduated with a technical degree/diploma from a respected college or university.
- Detail oriented, process driven thinker with relentless follow through.
- Willingness to go the “extra mile” for the customer while being patient, professional, and consultative.
- Fluency in English along with excellent phone skills, phone etiquette, interpersonal, written and oral communication skills.
- Good knowledge of SaaS platform basics and enterprise software space overall.

**Why ProofHub?**
- Product-based (SaaS) company.
- Continuous learning and growth.
- No Bond/Service Agreement at the time of joining.
- Good Work-life balance.
- Regular events/celebrations.
- Health insurance.
- Rewards and recognition.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)
- International Client Handling: 2 years (preferred)
- Virtual Demonstrations/Trainings: 2 years (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

**Speak with the employer**
+91 7888879464

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