Service Executive
3 months ago
**Key Responsibilities**:
- Handle and resolve customer complaints and service issues, escalating complex cases to higher management if necessary.
- Monitor and evaluate service performance metrics, providing feedback to improve service delivery.
- Build and maintain strong relationships with clients, understanding their needs and preferences.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Ensure compliance with company policies, procedures, and regulatory requirements in all service interactions.
- Work closely with team members and other departments to ensure seamless service delivery.
Schedule:
- Day shift
Work Location: In person
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