Guest Service Associate

5 months ago


Chennai, India IBIS Full time

Company Description

Ibis Chennai City Centre

**Job Description**:
**Department : Food & Beverage Service**

**Designation : Guest Service Associate**

**Reports To : Team Leader - F & B Service/ Restaurant & Bar Manager**

**Prime Function**:

- Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Any matter which may affect the interests of **hotel **should be brought to the attention of the Management
- Responsible for INTERREACT

**Key Responsibilities**:
**People Management**
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
- Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Chennai City Centre to ensure maximum cooperation, productivity, morale and guest service.

**Financial Management**
- Identify optimal, cost-effective use of the resources and educate the team on the same.

**Operational Management**
- Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
- Ensure to be familiar with all dishes on the menu.
- Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
- In the absence of the Food & Beverage** **Team Leader ensure to take guest orders, advice guests on specials menu options.
- Ensure to be familiar with the property lay out, fire exits and elevator locations.
- Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage** **Team Leader.
- Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

**Hygiene / Personal safety / Environment**:

- Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations
- Respects the instructions and safety guidelines for the equipment (s)he uses
- Applies the hotel's security regulations (in case of fire etc)
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Ibis ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

**Qualifications**:
Hotel Manegment.



  • Chennai, Tamil Nadu, India IBIS Full time

    Job Title: Guest Service AssociateAt IBIS, we are seeking a highly skilled and customer-focused Guest Service Associate to join our Front Office team. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Provide exceptional customer...


  • Chennai, Tamil Nadu, India Accor Full time

    Accor is seeking a skilled Guest Service Associate to join our team at Fairmont Mumbai. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Warm Welcome: Greet guests with a genuine smile and a warm welcome upon arrival,...


  • Chennai, India IBIS Full time

    **Job Description**: **Department : Food & Beverage Service** **Designation : Guest Service Associate** **Reports To : Team Leader - F & B Service/ Restaurant & Bar Manager** **Prime Function**: - Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. - Welcome the guests by...


  • Chennai, India ibis Chennai City Centre Full time

    Job Description **Job Description**: Department : Food & Beverage Service Designation : Guest Service Associate Reports To : Team Leader - F & B Service/ Restaurant & Bar Manager Prime Function: - Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. - Welcome the guests by...


  • Chennai, Tamil Nadu, India AccorHotel Full time

    Job Title: Guest Service AssociateJob Summary:Provide exceptional customer service to guests and ensure their stay is comfortable and enjoyable.Manage front office operations, including check-in, check-out, and room assignments.Handle guest queries and complaints efficiently and professionally.Work closely with the front office team to maintain high...


  • Chennai, Tamil Nadu, India Accor Full time

    The Guest Service Associate is a vital role in ensuring that our guests' needs are met and exceeded. This position requires a high level of customer service skills, as well as the ability to work effectively in a fast-paced environment.In this role, you will be responsible for providing exceptional service to our guests, responding to their requests and...


  • Chennai, Tamil Nadu, India Accor Full time

    Job Title: Guest Service AssociateJob Summary:We are seeking a highly skilled Guest Service Associate to join our team at Accor. As a key member of our housekeeping team, you will be responsible for ensuring that our guests receive the highest level of service and satisfaction.Key Responsibilities:Provide exceptional customer service to guests, responding to...


  • Chennai, Tamil Nadu, India Accor Full time

    Job Description for Guest Service AssociateCompany Description: As a leading hospitality company, Accor is committed to providing exceptional guest experiences and exceeding expectations.Job ResponsibilitiesRoom Maintenance: Ensure cleanliness and organization of assigned guest rooms, including linens, amenities, and equipment.Guest Interaction: Provide...


  • Chennai, Tamil Nadu, India AccorHotel Full time

    Job Summary:We are seeking a highly skilled Guest Service Associate to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Primary Responsibilities:Perform opening and closing side duties as assigned and set all...


  • Chennai, India Accor Full time

    Company Description "Why work for Accor? Job Description As a Guest Service Associate, you will play a pivotal role in delivering personalized service and creating unforgettable experiences for our guests at Fairmont Mumbai. Your warm demeanor, attention to detail, and dedication to exceeding guest expectations will contribute to the success of our...


  • Chennai, India IBIS Full time

    Company Description Ibis Chennai City Centre **Job Description**: **Job Description**: Designation: Guest Service Associate Department: Housekeeping Reports To: Housekeeping Manager Prime Function: - To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational...


  • Chennai, Tamil Nadu, India AccorHotel Full time

    Job Title: Guest Service AssociateDepartment: Food & Beverage ServiceKey Responsibilities:Assist guests by providing a warm and welcoming experience, ensuring their expectations are met and exceeded.Manage customer queries and resolve issues in a timely and efficient manner to ensure customer satisfaction.Collaborate with other departments to ensure seamless...


  • Chennai, Tamil Nadu, India Accor Full time

    As a Guest Service Associate with Accor, you will play a pivotal role in delivering exceptional service and creating unforgettable experiences for our guests at Fairmont Mumbai.Key Responsibilities:Warm Welcome: Greet guests with a genuine smile and a warm welcome upon arrival, setting the tone for their stay at Fairmont Mumbai.Check-in/Check-out: Assist...


  • Chennai, India Accor Full time

    Company Description "Why work for Accor? Job Description Operational  Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel. Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed Work closely with Housekeeping and Engineering Department to...


  • Chennai, Tamil Nadu, India Accor Full time

    Accor is seeking an exceptional Guest Service Associate to join our team at Fairmont Mumbai. As a key member of our front office team, you will be responsible for delivering personalized service and creating unforgettable experiences for our guests.Key Responsibilities:Warm Welcome: Greet guests with a genuine smile and a warm welcome upon arrival, setting...


  • Chennai, India Accor Full time

    Company Description Job Description Job Description Designation: Guest Service Associate Department: Housekeeping Reports To: Team Leader / Housekeeping Manager Prime Function: To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability,...


  • Chennai, India AccorHotel Full time

    Job DescriptionResponsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitorsMaintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.Motivate and develop Reception team to ensure smooth functioning of the department...


  • Chennai, Tamil Nadu, India AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Chennai, Tamil Nadu, India AccorHotel Full time

    As a Guest Service Associate at Accor Hotel, you will be responsible for delivering exceptional food and beverage service to our guests. Your primary function will be to ensure that our guests receive a proficient and professional service that meets and exceeds their expectations.Key Responsibilities:People Management:Respond to customer queries in a timely...


  • Chennai, Tamil Nadu, India Accor Full time

    Primary ResponsibilitiesWe are seeking a skilled Guest Service Associate to join our team at Accor. As a key member of our front-of-house team, you will be responsible for delivering exceptional service to our guests.Key Responsibilities:Ensure that all food and beverage are served according to departmental standards and procedures.Apply necessary...