Growth Ops

4 months ago

Mumbai, India Shipsy Full time

Full-time

**Company Description**:
Shipsy empowers global businesses to simplify their end-to-end logistics and supply chain operations sustainably, facilitating seamless movement of goods and packages across and within countries.

We envision a future where the movement of every parcel and every container around the world is managed and optimized using Shipsy’s platform. We are growing fast on three critical fronts—revenue, customer base and talent pool.

Shipsy is enabling 190+ businesses across the globe to better manage their freight and deliveries, tracking products from end to end, allowing them to make better business decisions and providing their customers with better service. More than _two million _shipments are managed everyday on the Shipsy platform.

We are clocking an annual growth rate of 3x, and last year we increased our team by 75%. Shipsy strengthened its foothold in the Middle East by establishing regional headquarters in Dubai, contributing to the growth in employees to 200+ people, all operating in a completely remote environment. Over the next year we see ourselves establishing our presence in the south east Asian and European markets as well and giving Shipsians an opportunity to move abroad.

We are backed by Sequoia Capital and Infoedge. Our current team has people from top institutes and experience of having worked at global companies like Samsung Korea, MIT Media Labs, CMU Robotics, Deutsche Bank, Morgan Stanley, Samsung Research, GE Research, Qualcomm Research, Microsoft, SAP, among others, and have been entrepreneurs and business leaders too. Not all Shipsians are experts in logistics, but their passion for learning and making a difference for our customers is unparalleled. We operate in an environment that's constantly evolving. Hence, embracing change (and questioning it) comes naturally to us.

We aim to make Shipsy’s work culture fun. We all work hard, but enjoy what we do. We are fostering a supportive, empathetic environment that supports you, so you can deliver the results you aspire to and grow as a professional.

Key Responsibilities and Accountabilities:
- Find innovative ways to optimize and scale the growth of the organization by reducing the TAT of SAAS implementation at the Client's end.-
- Grow and monetize existing partners through scalable programs.-
- Drive the P&L of all existing critical accounts with a focus on Cross-sell and up-sell of products to the accounts-
- Manage a portfolio of accounts, and establish productive, professional, and profitable relationships with key personnel and CXOs in all large accounts.-
- Identify and implement the processes, tools, resources, and data needed to drive the projects with defined KPIs and metrics.-
- Continually innovate, develop and suggest enhancements to the client management function such as new methods of analysis or other techniques.-
- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.-
- Manage schedules with project resources and risk trackers within the time framework-
- Work closely with clients to understand their needs and assure they have an amazing experience and focus on desired outcomes.-
- Be responsible for new end-user client engagement and all pre/post-implementation support.-
- Handle and resolve initial client requests during the implementation phase throughout the launch.-
- Convey customer feedback to the product and management teams to help the company constantly improve its product offerings**Qualifications**:
- Good first principle thinker-
- Excellent analytical skills to break down and solve complex problems-
- Ability to collaborate cross-functionally-
- BE/ BTech or MBA from a Tier 1 School-
- Preferred - experience from top consulting firms

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