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Communication & Softskills Trainer

1 month ago

Nagpur, India Victorious recruitment &staffing solutions Full time

_**Designation**:_ Communication & Softskills Trainer
- **Salary**:_ 25,000 - ₹30,000 per month (Depending on experience)
- **Location**:_ Mihan, Nagpur
Experience Requirements
4-9 years of Total experience

At least 4 years experience as voice coach
Good knowledge of grammar and pronunciation
Must have a good understanding of functional Grammar and MTI.
Should be acquainted with the communication nuances of the local audience possible kinds of errors that one would expect in the location.
Feedback and Coaching skills.
Good rapport building skills, extremely methodical and organized
Applicant should be proficient with MS-Office (Word, Excel, power point)
Excellent command over spoken and written English
Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service &
Business English
Must have a zeal and passion for training & excellent interpersonal skills Exposure in an international corporate environment is a must
Ability to perform in adverse situations
Should be well versed in handling computers esp. Word, Excel and Power Point
Role Responsibilities
- New Hire Communication Training (Class room training)
- Feedback & Coaching agents on Communication and spoken English.
- Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
- Give documented feedback as per the gaps identified in the audit.
- Attend Weekly calibration calls with the client/internal to be attended as per calibration rost
- Conduct training sessions as per requirement under specified timelines.
- Complete his/her certification process.
- Performance Assessment of Trainees during tests
- Database management, daily reports, and analysis

Some of the key responsibilities this role is accountable for
Voice audits & feedback
Voice audit process documentation as per business requirements
New hire training for new engineers. Documentation should be available on Attendanc and assessment scores
- Refresher training for every engineer.
- Work with service desk competency tower and implement best practices
- Work with Delivery team and identify voice training needs

Training scheduling as per business requirements, training plan review and approval. Continuous improvement in Voice competency at account level
- Define / Revise weekly and daily report formats as per business requirements Publish daily, weekly, monthly & quarterly reports

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift