Communication & Softskills Trainer

5 days ago

Nagpur, India USK23 Full time

Designation: Communication & Softskills Trainer

**Salary**: ₹25,000-30,000 per month (Depending on experience

Location: Mihan, Nagpur

**Experience Requirements**
- 4-9 years of Total experience
- At least 4 years experience as voice coach
- Good knowledge of grammar and pronunciation
- Must have a good understanding of functional Grammar and MTI
- Should be acquainted with the communication nuances of the local audience possible

kinds of errors that one would expect in the location.
- Feedback and Coaching skills
- Good rapport building skills, extremely methodical and organized
- Applicant should be proficient with MS-Office (Word, Excel, power point)
- Excellent command over spoken and written English
- Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service &
Business English
- Must have a zeal and passion for training & excellent interpersonal skills
- Exposure in an international corporate environment is a must
- Ability to perform in adverse situations
- Should be well versed in handling computers esp. Word, Excel and Power Point

**Role Responsibilities**
- New Hire Communication Training (Class room training)
- Feedback & Coaching agents on Communication and spoken English.
- Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
- Give documented feedback as per the gaps identified in the audit.
- Attend Weekly calibration calls with the client/internal to be attended as per calibration rost
- Conduct training sessions as per requirement under specified timelines.
- Complete his/her certification process.
- Performance Assessment of Trainees during tests
- Database management, daily reports, and analysis

**Some of the key responsibilities this role is accountable for**
- Voice audits & feedback
- Voice audit process documentation as per business requirements
- New hire training for new engineers. Documentation should be available on Attendance
- and assessment scores
- Refresher training for every engineer
- Work with service desk competency tower and implement best practices
- Work with Delivery team and identify voice training needs
- Training scheduling as per business requirements, training plan review and approval.
- Continuous improvement in Voice competency at account level
- Define / Revise weekly and daily report formats as per business requirements
- Publish daily, weekly, monthly & quarterly reports

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

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