Process Trainer
1 month ago
**Operational**
- Conducts process refresher programs as and when the need arises. Sources new programs to close gaps in process and soft skills periodically
- Assessment methodology and results
- Designing modules - Creative thinking & use of tools
- People management
- Operate within allocated budget for floor drives and for initiatives
- Effective problem-solving and decision-making skills
- Intermediate knowledge on Excel and PowerPoint presentation
**Key Performance Indicators**
- Deliver process training to the new hires
- Conduct training sessions and refresher trainings on the floor
- Conducting Mock calls / reports and role plays during the classroom training
- Attrition Management - End to End yield
- Managing trainee discipline & follow up on absenteeism
- Share knowledge transfer of floor experiences
- Manage trainee expectations during classroom training
- Address all process related queries during classroom training
- To ensure the whole batch clears the assessment and graduates to the floor
- Updating reports
- Preparing and updating the training modules as per requirements
- To maintain a good training quality
**Experience**
We can look at existing SME’s who have a good command over their language
**Preferred: Experience in BPO industry**
**Know-How**
**Critical**:
Good interpersonal skills
Energetic and Enthusiastic
Coaching abilities
Excellent communication skills
Positive attitude
Flexible
Confident
Approachable and can lead by example
Assertive
Good team player
Effective problem-solving and decision-making skills
**Desirable**:Intermediate knowledge on Excel and PowerPoint presentation
**Personal Attributes/Traits**
- Collaborative & consultative
- Socially confident
- Achievement oriented
- Creative
- Analytical
- Communicative
**Competencies**
- Business Foresight -Ability to strategise & demonstrate deep business insight that helps identify & develop strategic opportunities
- Influencing
- Managing Transformation - Ability to work and lead transformations in a dynamic environment
- Fostering partnerships with internal and external stakeholders
- Working across boundaries - collaborative working towards a “Company” identity
- Decision making and problem solving skills
- Driving Excellence
**Salary**: ₹300,000.00 - ₹800,000.00 per year
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Shift allowance
Application Question(s):
- Need someone from Collections process in BPO with US collection process Experience. You don't have any exp in collections process please do not apply. US shifts.
Work Location: In person
**Speak with the employer**
+91 8355987386
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