Process Trainer
4 days ago
**Job Title/Role**: Process Trainer (Domestic)
**Department**: Training Shift Timings: Flexible
**Total Experience**: >2 years
**Type of position**: Full time
**Management Skills**:
- Good team handle skills
- People management
- Good communication skills.
**Qualification**:Graduate - any stream Preferably knowledgeable in Real Estate field
**Role and Responsibilities**:
- Must have exposure on conducting soft skills, process/product and system training in a BPO as a trainer.
- Must ensure successful clearance of agents from the training phase during certification.
- Must have handled more than 10 batches (end-to-end process training).
- Must have managed operations and client interactions during the training phase.
- Coordinate with various departments for support for successful completion of the batch.
- Must conduct various refresher on floor basis audit output on monthly basis.
- Must conduct quality checks for 0 - 30 day agents on a regular basis.
- Must conduct all the cyclic activities on the floor such as PKT, TNI, BQ training.
**Technical Skills**:
- Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
- Should have excellent communication skills (written and spoken)
- Preferred from process specific industry e.g. consumer durables, healthcare, etc.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Telecommunication: 2 years (required)
- Telesales: 2 years (required)
**Language**:
- English (required)
Work Location: In person
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