Guest Relationship Executive
3 weeks ago
A Guest Relationship Executive is a professional responsible for ensuring a positive and memorable experience for guests or customers at various establishments, such as hotels, restaurants, resorts, and other hospitality or customer-oriented businesses. They play a key role in building and maintaining strong relationships with guests, addressing their needs, and enhancing their overall satisfaction. Below is a typical job description for a Guest Relationship Executive:
**Responsibilities**:
1. **Guest Interaction**: Greet and welcome guests in a friendly and professional manner, creating a positive first impression.
2. **Customer Service**: Provide exceptional customer service by addressing guests' inquiries, concerns, and requests promptly and effectively.
3. **Reservations and Check-In**: Assist guests with room reservations, check-in, and check-out processes, ensuring a smooth and efficient experience.
4. **Problem Resolution**: Handle guest complaints or issues tactfully and proactively, finding suitable solutions to ensure guest satisfaction.
5. **Guest Assistance**: Provide information about hotel or establishment amenities, services, local attractions, and dining options to enhance the guest experience.
6. **Special Requests**: Coordinate and fulfill special requests from guests, such as arranging transportation, room preferences, or amenities.
Education:
Any Graduation or Relevant Experience
**Salary**: ₹8,650.60 - ₹29,731.08 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
**Speak with the employer**
+91 7093326464
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