Cse (Customer Support Executive)
2 months ago
**Responsibilities and Duties**
**Responsibilities**:
- Manage inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
**Required Experience and Qualifications**
Strong verbal and written communication skills
- **Comfortable to work in night shifts**
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Efficient to co-ordinate with multiple teams.
**Salary**: ₹240,000.00 - ₹360,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund
Schedule:
- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer support: 1 year (preferred)
Work Location: In person
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