Customer Service Associate
3 weeks ago
**Position**: Customer Support Executive
**Brief JD**:
- Customer contract administration
- Making call to clients for collections
- Review of billing documents when disputed
- Ability to identify and make determination regarding discrepancies about billing
- Accurate forecast of monthly end key process indications (Overdue aging)
- Responsible for escalations for customer satisfaction issues associated with accounts receivable file
- Comply with business controls processes for ensuring audit compliance
- Documentation of Collection and Dispute Management with internal and external parties.
- Schedule payments and settle accounts
Applicants must have at least one year of customer service experience on behalf of a US or international company.
Excellent oral and written communication skills in English is must
Knowledge in Accounts Receivable and Payable will be an added advantage
Good interpersonal skills and a good ability to communicate clearly in person and on the phone
Ability to communicate clearly on the phone Ability to work at night/US standard working hours
**Experience**: 1-2 years in US/UK/multinational voice process
**Shift**: Fixed Night shift. Monday-Friday
**Compensation**:
CTC will be commensurate with experience, qualification and skills. In addition to base pay, we offer discretionary performance-based allowances.
We aggressively reward those who show that they can work hard, take independent ownership of their responsibilities and learn quickly.
**Salary**: ₹200,000.00 - ₹300,000.00 per year
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Shift availability:
- Night Shift (required)
Ability to Commute:
- Salt Lake, Kolkata, West Bengal (required)
Ability to Relocate:
- Salt Lake, Kolkata, West Bengal: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9903830610
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