Client Servicing Executive

7 months ago


Pune Maharashtra, India Platinum Logistics Full time

Ensuring a positive and professional client service experience.
- Directing client complaints or complex queries to relevant departments in a timely manner.
- Providing clients with technical assistance on products and services.
- Expediting serious issues to management toward prompt resolution.
- Building positive client relations by checking in regularly and following up on active processes.
- Maintaining client records and documenting processes.
- Identifying potential client services concerns and facilitating proactive intervention steps.
- Keeping track of new products on offer, as well as emerging trends in client services.
- Recommending product improvements based on client services feedback.

**Job Types**: Full-time, Part-time, Fresher

**Salary**: ₹11,400.00 - ₹38,500.00 per month

Expected hours: 21 per week

**Benefits**:

- Food provided
- Internet reimbursement

Schedule:

- Monday to Friday
- Morning shift
- Weekend only

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Pune, Maharashtra (required)

Ability to Relocate:

- Pune, Maharashtra: Relocate before starting work (required)

Work Location: In person



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