Customer Care Executive

2 months ago


Noida Uttar Pradesh, India Sarvysampanna System Solutions Pvt. Ltd Full time

1. Customer Communication - Handle all customer queries, concerns & requests, both Inbound

Social mediums. Provide clear, prompt, detailed, empathetic, and customer-oriented support to

all our customers.

2. Returns, Exchanges & Refunds
- Understand all such requests and support the customer

with on-time resolutions and information, aligned to the brand’s policies and guidelines.

3. Customer Reviews - Manage customer reviews across the website, Facebook, Instagram

and Google.

4. Reports - Maintain relevant reports across refunds, disputes and other aspects of customer

service

5. Customer Retention - Ideate and implement the best Customer centric approach and

processes to ensure customers are happy with the overall brand experience. Actively seek

solutions to customer needs, communicate trends to leadership, and suggest innovative

solutions on behalf of the customer - experience

6. Customer First - Act as an advocate for our customers, report and act on observed areas for

improvement in our product or processes.
- E commerce background mandate
- Should be ok with 9 to 6 timelines (9 hours)
- Should have Good English communication skills
- writing and speaking
- Should have and be ok with Call and mail mix profile
- Should be ok for Roster schedule and diff week offs.

**Job Types**: Full-time, Permanent

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 4 years (preferred)
- total work: 4 years (preferred)
- Customer service: 5 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7088472585
Application Deadline: 06/09/2024



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