Customer Care Executive

6 months ago


Noida Uttar Pradesh, India Persystent Consultancy Services Full time

We are currently seeking enthusiastic and dedicated individuals to join our team as Customer Care Executives. As a Fresher Customer Care Executive, you will be the first point of contact for our customers, providing them with outstanding support and assistance. This role offers an excellent opportunity for individuals who are passionate about delivering exceptional customer service and building strong relationships with customers.

**Job details**:
**Salary**

15k - 22k

**Experience**

Fresher

**Qualifictions**

12th or Pursuing Graduation

**Skill**

Excellent Communication, Empathy and Patience, Problem-solving, Multitasking, Technical Proficiency, Teamwork, Time Management, etc.

**Location**

Noida Sector 10

**Joining Time**

Immediate to 15 days
- Minimum 12th pass or pursuing graduation.
- Excellent communication skills, both verbal and written.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Customer-oriented mindset with a passion for delivering exceptional service.
- Flexibility to work in rotational shifts, including weekends and holidays.
- Handling customer complaints, providing appropriate solutions, and following up to ensure resolution.
- Maintaining a high level of product knowledge to effectively address customer queries and concerns.
- Assisting customers with placing orders, processing returns, and tracking shipments.
- Collaborating with other team members to ensure seamless customer experiences.
- Documenting all interactions with customers accurately and efficiently.
- Identifying and escalating priority issues to the appropriate channels for resolution.
- Contributing to the continuous improvement of customer service processes and procedures.



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