Customer Account Rep Ii

5 months ago

Bengaluru Karnataka, India CommScope Full time

**We are RUCKUS**

Our Ruckus Smart Wi-Fi, LTE, and Switching technology redefines what’s possible in wireless network performance with flexibility, reliability, and affordability.

Our canine mascot symbolizes our business built on deep relationships with our partners and a passionate dedication to our end-customers. Dogs are fiercely loyal and known to go to extremes for the benefit of the pack. We win when our customers win, and that drives everything we do.

Ruckus networks has been singularly focused on wireless performance, and we continue to lead the industry in performance innovation. Ruckus delivers innovative solutions to the most critical issues facing todays wireless networks: how to create affordable reliability and how to lead exponential growth.

**The Role**

Working in a fast-paced environment, the Customer Account Rep I & II will be responsible for providing Administrative Support / assistance for various technologies in Ruckus products to our Enterprise customers. The CSR will work with employees, customers, VARs & Distributors to ensure the quality and reliability of the Ruckus product.

**Qualifications**
- Minimum Diploma or Graduation
- 3+ years of experience in customer service
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of customers around the globe
- Strong customer handling skills and active listening
- Ability to communicate clearly and professionally, both verbally and in writing.

**Soft Skills**
- Willingness to work in a fast paced and challenging work environment.
- Ability to multi-task, prioritize, and manage time effectively.
- Able to prioritize workload efficiently ensuring that all customer queries are resolved to closure and the customer’s satisfaction.
- Willing to go the ‘extra mile’ and to view customer excellence as a personal objective.
- Excellent oral and written communication skills.
- Ability to find a solution for or to deal proactively with work-related issues.
- Willingness to work a flexible schedule and occasional overtime when needed.
- Possess a strong work ethic and a team player.

**Responsibilities**
- Answer incoming calls, Chats and cases via Support portal
- Create / Triage cases and route it to the appropriate team
- Resolving all Account, Contact & License related quires
- Review and resolve customer issues related to account administration, contract entitlements, product registration, web-based support access, etc. by adhering to Ruckus Policy and Procedures
- Liaise between IT and Customer on complicated Licensing issues
- Liaise between Logistics and Customer on RMA cases
- Generate clear and concise documentation in the form of case notes.
- Discuss with Leads on cases that require assistance from other cross functional teams or other complicated issues.
- Educate customers regarding self-help / Articles availability on Support portal.
- To ensure adherence of all case management rules which will help in the right and a quicker resolution and hence maintain a manageable backlog
- KRAs include:

- Ease of doing business / CSAT
- Time to Close / Time to Resolve
- % Cases closed with the same day
- Active Backlog / Aged Backlog
- Productivity

**Why CommScope**:
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

  • Customer Account Rep Ii

    2 months ago

    Bengaluru, Karnataka, India CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. **How You'll Help Us Connect the World** Working in a fast-paced environment, the Customer Account Rep I & II will be responsible for providing Administrative Support / assistance for various technologies in Ruckus products to our Enterprise customers....

  • Customer Account Rep II

    5 months ago

    Bengaluru, India CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. How You'll Help Us Connect the World Working in a fast-paced environment, the Customer Account Rep I & II will be responsible for providing Administrative Support / assistance for various technologies in Ruckus products to our Enterprise customers....

  • Customer Service Representative II

    3 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    About the RoleWe are seeking a highly skilled Customer Account Rep II to join our team at CommScope. As a key member of our customer support team, you will be responsible for providing exceptional support to our Enterprise customers, ensuring their satisfaction and loyalty.Key ResponsibilitiesProvide administrative support and assistance to customers,...

  • Customer Service Representative

    4 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    Job Title: Customer Account Rep IIIn a fast-paced, dynamic environment, we're seeking a skilled Customer Account Rep II to provide exceptional support to our Enterprise customers. As a key member of our team, you'll work closely with employees, customers, VARs, and Distributors to ensure the quality and reliability of our Ruckus...

  • India Sales Rep

    2 weeks ago

    Bengaluru, Karnataka, India Bright Data Full time

    **Description** - To continue fueling our growth, we are looking for an experienced, high-performing Sales Rep with a hunter’s mindset to expand our sales in India._ - Join a team of top achievers as a key player responsible for building a strong pipeline and closing deals consistently._ - In this role, you’ll handle inbound leads, proactively generate...

  • Payment Services Rep

    5 months ago

    Bengaluru, Karnataka, India Lowe's Full time

    **About Lowe’s** Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs...

  • Customer Service Rep

    5 days ago

    Bengaluru, Karnataka, India NetApp Full time

    **If you run toward knowledge and problem-solving, **join us**: **About NetApp** NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our...

  • Demand Generation Rep

    5 months ago

    Bengaluru, Karnataka, India AWS India - Karnataka Full time

    Experience in IT sales - Experience navigating prospective accounts from and into a senior executive level to identify new customer opportunities - Bachelor's degree or equivalent AWS is where innovation, risks, and ideas are celebrated. We are builders, we try new things, and imagine big dreams. It is still Day 1 for us, and we are looking for curious...

  • District Representative II

    4 weeks ago

    Bengaluru, Karnataka, India Ecolab Full time

    Job Title: District Representative IIWe are seeking a highly skilled District Representative II to join our team at Nalco Water, an Ecolab Company. As a trusted partner, you will be responsible for building strong relationships with our customers and providing them with innovative solutions to meet their water treatment needs.About the Role:Execute strong...

  • Demand Generation Rep

    5 months ago

    Bengaluru, Karnataka, India AWS India - Karnataka Full time

    Experience in IT sales - Experience navigating prospective accounts from and into a senior executive level to identify new customer opportunities - Bachelor's degree or equivalent AWS is where innovation, risks, and ideas are celebrated. We are builders, we try new things, and imagine big dreams. It is still Day 1 for us, and we are looking for curious and...

  • Product Manager – II

    2 days ago

    Bengaluru, India Trellix Full time

    Senior Customer Success Manager, Public SectorSenior Customer Success ManagerPrincipal Customer Success ManagerSDETSenior Software Development EngineerSecurity ResearcherSoftware Development EngineerSenior Cloud Software Development EngineerSr SDETDeal Desk AnalystCountry Sales Leader / FSI Sales LeaderSenior Security ResearcherSoftware Development Engineer...

  • Customer Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    At CommScope, we are seeking a Customer Account Rep II to join our team. In this role, you will be responsible for providing administrative support and assistance for various technologies in Ruckus products to our Enterprise customers.Key Responsibilities:Answer incoming calls, chats, and cases via the support portal.Create and triage cases, routing them to...

  • Iis Administrator

    2 months ago

    Bengaluru, Karnataka, India Tridhya inovation Full time

    **Job Summary -** **Key Responsibilities-** - Install, configure, and maintain IIS web servers and related software on Azure VMs. **Integration and Collaboration -** - Create and maintain documentation for Azure and IIS configurations, procedures, and troubleshooting steps. - Participate in capacity planning and disaster recovery planning. **Optimization...

  • Customer Service Representative

    2 months ago

    Belandur Tank, Bengaluru, Karnataka, India PassionTeam Integrated Services Pvt Ltd Full time

    **Sl No.** **Particulars** **Details** **Company & Process** **Accenture VM Ptocess US** **1* **Name of the Position** **Customer support rep* **2* **Qualification** **II PUC and Above* **3* **Experience in Years** **1* **4* **Work Locations** **Koramangala, Belandur, White Field & Electronic City* **5* **Company Business** **BPO* **6* **Industry...

  • Customer Service Rep

    5 days ago

    Bengaluru, India NetApp Full time

    Title: Customer Service Rep Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 128260 About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others,...

  • Strategic Product Group Rep

    3 months ago

    Bengaluru, Karnataka, India NetApp Full time

    **If you run toward knowledge and problem-solving, **join us**: **About NetApp** NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our...

  • Customer Service Representative

    5 months ago

    Bengaluru, Karnataka, India Accentrix Solutions Full time

    Job Title: Customer Support Rep (International Voice Process) Location: Bangalore Company: Accentrix solutions Overview: Seeking Rep for Intl. Voice Process. Manage calls, provide accurate info, collaborate for resolutions. Requirements: Excellent English, customer service exp., problem-solving skills, multitasking, Benefits: Competitive pay, training,...

  • Sales Rep Ii, Amazon

    2 months ago

    Bengaluru, Karnataka, India ASSPL - Karnataka Full time

    3+ years of sales experience - 4+ years of B2B sales experience - Experience analyzing data and best practices to assess performance drivers - Experience closing sales and generating revenue Amazon strives to be the world's most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals...

  • Customer Solutions Rep Ii

    5 months ago

    Bengaluru, Karnataka, India Hewlett Packard Full time

    About HP You're out to reimagine and reinvent what's possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful...

  • Iis Azure Administrator

    3 months ago

    Bengaluru, Karnataka, India Apex Info Serve Private Limited Full time

    We are looking for a highly skilled Azure Administrator with a specialization in Microsoft Internet Information Services (IIS) to manage and maintain our Azure cloud infrastructure and web server environments for one of our reputed client who is one of fastest growing Cloud solution provider in India, with offices across, India & Singapore. Industry:...