
Customer Service Representative
4 weeks ago
**Job Title**: Customer Care Executive
**Location**: Mayapuri Industrial Area Phase 2 (UK Process)
**Shift Timings**: UK Hours (Flexible to work shifts)
**Key Responsibilities**:
- Provide accurate information about our products/services.
- Assist customers with their inquiries and resolve complaints or issues promptly.
- Maintain detailed records of customer interactions.
- Escalate complex issues to senior support teams when necessary.
- Follow communication guidelines and company policies to maintain professionalism.
- Meet or exceed customer service KPIs (response time, resolution rate, etc.).
**Requirements**:
- Excellent spoken and written English communication skills.
- **UK accent or neutral accent** preferred.
- Prior experience in customer service, especially for UK-based clients, is advantageous.
- Ability to work during UK business hours.
- Strong problem-solving skills and attention to detail.
- Good computer literacy and familiarity with CRM systems.
- Ability to work independently and as part of a remote team.
- Opportunity to work remotely.
- Growth opportunities within the company.
Pay: ₹11,308.39 - ₹44,369.01 per month
Schedule:
- Day shift
- UK shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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