Call Center Executive

2 weeks ago


Mumbai, India West Coast Frozen Foods Pvt Ltd Full time

**Key Job Responsibilities of Profile**:
**Inbound**

Respond to customer inquiries

Handle and resolve customer complaints

Provide customers with product and service information

Identify and escalate priority issues

**Outbound**

Deliver prepared sales scripts to persuade potential customers to purchase a product or service

Obtain customer information

Obtain possible customer leads

Data entry and maintenance of customer/potential customer data bases

Maintain records of telephonic interactions, orders and accounts

Profile Specific Other Requirements:
Good communication in English and Hindi
Voice tone on phone should be clear and impressive
Excellent convincer

Strong understanding of Call Centre
Customer service approach

Experience specific to Profile (in years)

Proven track record of successfully meeting sales targets over the phone

Location: WRRQ+4C3, Ground floor, Trivolti Bhavan, Mumbai Port Trust, CST, Mazgaon, Mumbai, Maharashtra 400001
Contact No:
+91-XXXXXXXXXX

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹23,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- call Center Executive: 1 year (preferred)

**Language**:

- English (preferred)


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