![Vertex Group](https://media.trabajo.org/img/noimg.jpg)
Telugu Customer Support
4 days ago
**Responsibilities**:
- Responding to customer inquiries and providing product/service information in Telugu.
- Assisting customers with product/service-related issues, troubleshooting technical problems, and resolving complaints effectively and efficiently.
- Documenting customer interactions, issues, and resolutions accurately in our CRM system.
- Collaborating with other team members and departments to ensure prompt resolution of customer issues.
- Identifying and escalating complex or unresolved issues to appropriate teams for further investigation and resolution.
- Continuously striving to improve customer satisfaction and retention rates by delivering exceptional service and support.
**Requirements**:
- Fluent in Telugu (written and spoken) with excellent communication skills in English.
- Proven customer service experience, preferably in a call center or support environment.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Empathetic and patient demeanor with a genuine desire to help customers.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using CRM software and other customer support tools.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹21,000.00 per month
**Benefits**:
- Flexible schedule
- Leave encashment
Schedule:
- Day shift
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Telugu: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
Expected Start Date: 28/05/2024
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