Customer Support Executive
8 months ago
**Key Responsibilities**:
- Troubleshooting technical issues and escalating them to the appropriate department when necessary
- Investigating user issues and working with other teams to resolve them quickly and efficiently
- Providing users with information about promotions, bonuses, and new games
- Ensuring that users have a positive experience while playing on our platform
- Collaborating with other departments to ensure customer satisfaction
- Maintaining accurate records of customer interactions and transactions
- Staying up-to-date with product and service knowledge to effectively provide support to customers
- Meeting or exceeding customer support metrics, such as response time, first contact resolution, and customer satisfaction ratings
**Key Skills and Experience Required**:
- Excellent verbal and written communication skills in English
- Knowledge of Tamil, Telugu, or Malayalam is an added advantage
- Proven customer support experience or experience as a client service representative of at least 1 year is a must
- Ability to work under pressure and multitask
- Good problem-solving skills and attention to detail
- Familiarity with CRM systems and practices
- Ability to work in a team environment
- Knowledge of gaming industry trends and developments is a plus
Rotational shift, 6 days working
**Job Types**: Full-time, Permanent
Pay: ₹240,000.00 - ₹300,000.00 per year
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 1 year (required)
Work Location: In person
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