Customer Support Executive

3 weeks ago


Gurugram Haryana, India JP Funware & Technologies Full time

**Key Responsibilities**:

- Troubleshooting technical issues and escalating them to the appropriate department when necessary
- Investigating user issues and working with other teams to resolve them quickly and efficiently
- Providing users with information about promotions, bonuses, and new games
- Ensuring that users have a positive experience while playing on our platform
- Collaborating with other departments to ensure customer satisfaction
- Maintaining accurate records of customer interactions and transactions
- Staying up-to-date with product and service knowledge to effectively provide support to customers
- Meeting or exceeding customer support metrics, such as response time, first contact resolution, and customer satisfaction ratings

**Key Skills and Experience Required**:

- Excellent verbal and written communication skills in English
- Knowledge of Tamil, Telugu, or Malayalam is an added advantage
- Proven customer support experience or experience as a client service representative of at least 1 year is a must
- Ability to work under pressure and multitask
- Good problem-solving skills and attention to detail
- Familiarity with CRM systems and practices
- Ability to work in a team environment
- Knowledge of gaming industry trends and developments is a plus

Rotational shift, 6 days working

**Job Types**: Full-time, Permanent

Pay: ₹240,000.00 - ₹300,000.00 per year

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (required)

Work Location: In person



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