Trainee International Voice Process

1 week ago

Bengaluru Karnataka, India Edstellar Solutions Private Limited Full time

Job Description: Trainee - International Voice Process (MCom / BCom Freshers)

**Location**: [Insert Location]
**Shift Timing**: 6:30 PM onwards (Evening Shift)

**Job Overview**:
**Key Responsibilities**:

- Handle inbound and outbound calls for international clients, ensuring high customer satisfaction.
- Provide timely and accurate information to customers regarding products/services.
- Resolve customer queries, complaints, and issues in a professional and efficient manner.
- Maintain call quality and follow the company's process and guidelines.
- Support the team in achieving business goals and performance metrics.
- Collaborate with the team to improve service delivery and customer experience.

**Required Skills and Qualifications**:

- Freshers with a background in **MCom** or **BCom**.
- Strong **verbal communication skills in English** (Fluency and clarity are essential).
- Good interpersonal skills and the ability to handle customer queries effectively.
- Willingness to work in a **6:30 PM evening shift**.
- Basic computer skills, with the ability to navigate through systems efficiently.
- Positive attitude and eagerness to learn and grow in the international voice process industry.

**Preferred Qualifications**:

- Prior experience or internship in customer service or voice process roles is a plus, but not mandatory.
- Knowledge of international cultures and the ability to work with clients across different time zones is beneficial.

**Why Join Us?**
- Excellent opportunity for freshers to start their career in the voice process industry.
- Supportive work environment with training and development opportunities.
- Competitive salary and performance-based incentives.
- Shift allowances for evening shifts.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- US shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Are you Passed out graduate with Bcom or Mcom
- Are you intrested in Internatonal voice process
- How good are you in english
- Are You fine with 6:30PM Night US SHIfT
- Are you fine 16 to 18000 salary

Work Location: In person

**Speak with the employer**
+91 9353868759

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