International Voice Process Trainee

1 week ago

Bengaluru Karnataka, India Invensis Technologies Full time

Work From Office (WFO)
- Department:

- BPO
- December 26, 2024

‍**Location**: Invensis Technologies (P) Ltd.#1321, Sarakki Extension 15th Cross, 100 Feet Ring Road,JP Nagar 2nd Phase, Marenahalli, Bangalore - 560 078.

‍**Shift Timing**: 6:30 PM onwards (Evening Shift)

**Interview Time**: 5:30PM

**Interview Date**: 27-12-2024

**Key Responsibilities**:

- Handle inbound and outbound calls for international clients, ensuring high customer satisfaction.
- Provide timely and accurate information to customers regarding products/services.
- Resolve customer queries, complaints, and issues in a professional and efficient manner.
- Maintain call quality and follow the company's process and guidelines.
- Support the team in achieving business goals and performance metrics.
- Collaborate with the team to improve service delivery and customer experience.

**Required Skills and Qualifications**:

- Fresher’s with a background in Any passed out Graduates
- Strong verbal communication skills in English (Fluency and clarity are essential).
- Good interpersonal skills and the ability to handle customer queries effectively.
- Willingness to work in a 6:30 PM evening shift.
- Basic computer skills, with the ability to navigate through systems efficiently.
- Positive attitude and eagerness to learn and grow in the international voice process industry.
- Willing to relocate to near office BTM
‍

**Required Skills**:

- Inbound calling
- Outbound calling

**Hiring Process**:

- ** Screening (HR round)**
- ** Operation (Team Leader)**
- ** Operation (Project Manager)**
- ** Final HR round**
- Department:

- BPO

December 26, 2024

**Job Disclaimer and Notification**:
**Applicants for employment at Invensis Technologies Pvt Ltd should be aware of the following**:
1. Do not respond to unsolicited job offers from individuals / agencies claiming to be our employees or authorized agents and demanding a fee. It is important to note that any communication appearing to originate from Invensis Technologies Pvt Ltd that demands money is a scam.

2. Make no payment to any individual or agency for securing employment with us. Applicants seeking employment with us are not charged anything.

3. Be careful not to provide any personal or confidential information, including bank account details, without proper verification.

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