Cse - Customer Service Executive- Banking Services

6 days ago

Hyderabad, India HSBC Full time

-Job description

Some careers shine brighter than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

**We are currently seeking an experienced professional to join our team in the role **CSE - A - Processing
- Banking Services GSC’S**:
***:
Our Wealth and Personal Banking (WPB) customers have many financial needs in their life. HSBC helps them to meet these needs and WPB Operations makes it all happen. We provide a customer-centric banking experience across our retail products with the aim to make every transaction as seamless and intuitive as possible.
areas of banking.

WPB Operations is the largest business service within Operations, employing more than 10,500 colleagues in 39 countries and territories. From cards and loan processing, account services and ATM operations to evaluating credit risks, deciding on mortgage approvals and delivering customer correspondence, the team provides a customer-centric experience across all areas of banking.

**Responsibilities**:
***
- Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
- To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- Consistently maintain high quality standards in a dynamic environment marked by ongoing procedural updates/changes.
- Adapt to change owing to system enhancements & technological up-gradations.
- Flexibility to work in an environment with changing shift timings and work extended hours as per the Business Requirements (Owing to change in scanning pattern and increase in volumes).
- Ability to Learn Quickly and shift process at short notice as per the requirement.
- All operational loss situations are analysed/reviewed and are addressed through appropriate channels ensuring non recurrence.
- Acquire and update knowledge on procedures related to relevant process
- Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks
- Proactively identify issues, if any, and escalate to the Line/Management team
- Resolve customer complaints and complex enquiries/problem situations.
- Provide polite, friendly and personalised enquiry and information service to internal/external customers.

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