Telecaller or Cold Caller

3 weeks ago


Guru Arjan Dev Nagar Ludhiana Punjab, India virtual view india Full time

ChatGPT

The Telecaller, also known as a Telemarketer or Customer Service Representative, plays a crucial role in communicating with existing and potential customers over the phone. Their primary responsibility is to make outbound calls to prospective clients, introduce products or services, and persuade them to make purchases or schedule appointments. Additionally, they handle inbound calls, addressing customer inquiries, resolving complaints, and providing assistance.

Key duties include:

- Making outbound calls to generate sales leads or follow up on previous interactions.
- Handling incoming calls from customers, addressing their queries, and providing relevant information.
- Maintaining a database of customer information and call logs for future reference.
- Achieving sales targets and quotas set by the company.
- Adhering to scripts and call guidelines provided by the company while also demonstrating flexibility to adapt to different customer interactions.
- Building rapport with customers to enhance the likelihood of sales and customer satisfaction.
- Escalating complex issues to appropriate departments for resolution.

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person


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