Assistant Admin/troubleshooting- 2 to 3 Yrs
6 months ago
**Role : Assistant Admin/Troubleshooting (Female)**
Experience : 2 to 3 Years
**Shift Time: 6: 30 pm to 3: 30 am IST**
Location: Anywhere, Bangalore, India
Industry: Information Technology
No of positions: 3 Nos
CTC: 2.5 Lacs to 4 Lacs
Notice Period**:Immediate**
**English language to be excellent.**
We are looking for a highly organized, reliable, and self-motivated person who can take the lead in assisting our executive team with managing administrative duties and troubleshooting basic issues for online systems.
**Responsibilities**:
- Should possess **excellent English communication and writing skills**:
- **Reporting and analysis using Excel** - Exposure using Google suite including Google sheet, documents.
- Communicate directly with Client and delivery managers when KPIs, tickets, or tasks need to be completed.
- Maintain technical Support Log of all interactions
- Well versed in **Windows **& **Mac **Operating Systems Old and new versions
- Be the main point of contact for internal IT support
- **Troubleshooting **basic issues for online systems
Be available On business communicator **6.30pm IST - to 3.00am IST** Monday to Friday
Also able to zoom call with employees - communicating both in business communicator and Zoom with Audio as required.
You will be reporting directly to the Manager of technology, and maintaining an Interaction Log detailing issues and Actions taken to resolve and escalate issues as required.
About Us:
AIMLEAP is an ISO 9001:2015 and ISO/IEC 27001:2013 certified global technology consulting and service provider offering Digital IT, AI-augmented Data Solutions, Automation, and Research & Analytics Services.
We started in 2012 and successfully delivered projects in IT & digital transformation, automation driven data solutions, and digital marketing for more than 750 fast-growing companies in the USA, Europe, New Zealand, Australia, Canada; and more.
- An ISO 9001:2015 and ISO/IEC 27001:2013 certified
- Served 750+ customers
- 11+ Years of industry experience
- 98% Client Retention
- Great Place to Work® Certified
- Global Delivery Centers in the USA, Canada, India & Australia
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