IT Service Desk Technician

3 weeks ago

Thane, India Datamark, Inc Full time

**Position Overview**:
The Service Desk Technician is responsible for resolving IT tickets that have been submitted by users across the global organization. Additionally, they take phone calls from users across all shifts from all sites globally as well as from users who may be outside of the sites. The Service Desk Technician is responsible for providing all Tier 1 support to users and escalating as appropriate, any tickets that require Tier 3 level support. This support includes systems, networks and various IT processes.

**Primary Responsibilities**:

- Monitors and processes user requests submitted to the IT ticketing system by following the IT Procedure Manual. Completion and closure of all tickets processed and full documentation of the change in the IT ticketing system.
- Answers inbound phone calls from global users at the IT Service Desk across all shifts to include, opening a ticket on behalf of the user if one hasn’t been opened, processing the request according to the IT Procedure Manual, ensuring the user is satisfied with the change and documenting the change in the IT ticketing system and closing the ticket.
- Provides 1st level technical support by gathering and documenting requests using IT support procedures. Must maintain accurate documentation of requests and follow escalation procedures.
- Troubleshoot workstations, peripherals and software in accordance with IT work instructions, standards, best practices and security requirements.
- Maintains/develops work instructions for support, maintenance, and installation of workstations
- Ensures all software license tracking is accurate including keeping track of inventory of company system assets. Ensures all DATAMARK systems have valid software licensing
- Is actively involved in opportunities to learn new technologies and processes.
- Is actively involved in improving processes and procedures in order to improve IT efficiency within the organization
- Reacts to change productively and handles other essential tasks as assigned by the IT Manager
- Other duties as assigned

**Minimum Qualifications**:

- **Education Requirements**:Minimum 3 year Degree / Diploma, Professional Degree Preferred
- **Field Experience**:At least 1-2 years of experience in the IT field
- **Position Experience**:At least 1 year of experience in a technical capacity working with hardware and software or a related technical field; a four-year degree will be considered in lieu of experience
- **Other Qualifications**:Microsoft technology Associate on Windows 10 is preferred

A+ Certification requiredAdditional CompTia Certifications are preferred (Security+, Server+ and Network+)Excellent English communication with mínimal accento Broad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management. - Preferredo Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) - Preferredo Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferredo Background of IT delivery in multiple industries and locations. Experience working in both matrix and pyramid organizations. - Preferred

**Required Skills**:

- Must be able to document and communicate work instructions clearly
- Must possess strong problem solving ability
- Must demonstrate excellent English communication skills with mínimal accent
- Must demonstrate excellent written communication skills
- Ability to multitask with various high priority requests
- Must demonstrate a high level of initiative, organization, and attention to detail
- Customer Service oriented with ability to sympathize with the end user and quickly be able to resolve their issue
- Ability to comply with company policies
- Must have experience with Network Cabling
- Good Working knowledge of: Windows 7 and 10, Centralized antivirus systems, Microsoft Windows Systems Update Services, PC Hardware, Imaging Software, MS Office
- Knowledge of smart phones configuration and support preferred
- Capable of climbing a ladder to install cabling over the ceiling
- Capable of lifting 40 lbs. to help rack servers and move PCs

**Physical Requirements**:

- Crouching: Bending the body downward and forward by bending leg and spine.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Standing: Remaining upright on the feet, particularly for sustained periods of time.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of soun

  • Service Technician

    4 weeks ago

    Thane, India Client of Inteegrity Consults Full time

    Our Client deal in a wide range of products that are the best in class and energy efficient. Our product range includes: - Grundfos - Centrifugal Pumps for Water - Industry Partner Distributor - Sales & Service The Service Technician is needed at Bhiwandi for the Serviec Tasks and troubleshoot of pumps, pumping systems with automation, piping, and...

  • Client Services

    7 days ago

    Thane, India PeopleQuest Data Services Pvt. Ltd Full time

    We are looking for energetic and passionate Escalation Desk Executives to join our clients team (Broking & Financial Services) in Thane. Key Responsibilities: - Handle customer escalations in a professional and courteous manner - Provide prompt resolution for customer complaints - Ensure customers receive updated information on their queries - Maintain...

  • Leather Technician

    4 weeks ago

    Thane District, Maharashtra, India Q Plus Security Service Pvt. Ltd. Full time

    **Technician** Designation: Handbag & Department Operational Footware Repairing Technician Date of Joining: Location Bhiwandi CTC: 20000 to 30000K UAN - **Sr No Particular Type** **Handel all category Quality &** **Service Support** Leather Goods Repair and 1 Regular Work Restoration Consultation about Leather Goods 2 Regular Work Repair Mixing...

  • Service Desk L1 Analyst

    1 week ago

    thane, India WTW Full time

    About WTW: Our distinct, connected perspective across talent, assets and ideas unlocks potential for our clients. While many just look at mitigating the downside, we see how a unified approach to people and risk is a path to growth. Powered by market analytics and behavioral insight, our integrated teams reveal hidden value within the critical...

  • Service Technician

    4 weeks ago

    Wagle Estate, Thane, Maharashtra, India Medprime Technologies Pvt Ltd Full time

    Job description Position - Service Technician Location : Wagle estate, Thane Company Name - Medprime Technologies Pvt. Ltd. Education Diploma (mechanical engineering) Experience : 1 to 4 years **Role & Responsibilities**: - Install new products, and test them to ensure they are working correctly. - Develop process improvements to effectively utilize...

  • Cctv Technician

    7 days ago

    Thane, India Shalom Placements Full time

    A company in Thane requires: - **CCTV Technician** **Job Description: - ** - Installing CCTV systems. - Install, service, troubleshoot, repair, and perform maintenance. - Execute remote field service from a home based office. - Testing and troubleshooting analog and IP CCTV, networking, and cabling issues. - Testing and terminating fiber, and copper cable...

  • IT Help Desk Support

    4 weeks ago

    Thane, India LOGISERVE PVT LTD Full time

    An **IT Help Desk Technician **is responsible for providing technical support and assistance. Must have knowledge of Networking, BPO Software, CRM, WFM, Domains, and Call Center Dialers. **Roles and Responsibilities** Experience with Workforce Management software (performance tracking, reporting) Provide technical support to users by researching and...

  • IT Help Desk Support

    4 weeks ago

    Thane, India LOGISERVE PVT LTD Full time

    An **IT Help Desk Technician **is responsible for providing technical support and assistance. Must have knowledge of Networking, BPO Software, CRM, WFM, Domains, and Call Center Dialers. **Roles and Responsibilities** Experience with Workforce Management software (performance tracking, reporting) Provide technical support to users by researching and...

  • Front Desk Receptionist

    7 days ago

    Thane, India Kontact Global Full time

    We are looking for a Receptionist to manage our front desk daily and perform various administrative tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also...

  • Front Desk Executive

    4 weeks ago

    Thane, India Healing Hands Clinic Full time

    Position Overview: As a Front Desk Executive, you will be the first point of contact for visitors, clients, and employees at the front desk of the organization. Your role is vital in providing a positive and professional image of the company and ensuring smooth operations at the front desk area. You will handle various administrative tasks, manage incoming...

  • Front Desk Executive

    4 days ago

    Thane, India Unique Mixer Pvt Ltd Full time

    **FRONT DESK EXECUTIVE- THANE** **Your Role**: - To answer, screen and forward incoming phone calls professionally, and take adequate messages and pass to the appropriate individuals as and when required - Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. - To provide general office administrative and...

  • Front Desk Executive

    4 weeks ago

    Thane, India Ace Recruitment & Placement Consultants Pvt. Ltd Full time

    **Job Summary**: A Front Desk Administrator is responsible for providing excellent customer service, managing front office operations, and serving as the first point of contact for visitors and clients. They play a crucial role in creating a positive and welcoming atmosphere for guests. **Total Exp required**: 2 to 6 Years **Key Responsibilities**: **Greet...

  • Broadband Technician

    7 days ago

    Thane, India Shalom Placements Full time

    A company in Thane requires: - **Field Technician Broadband in FTTH** 1) Research, diagnose 2) Troubleshoot and identify solutions to resolve customer issues related support services resolving network Issues. 3) Configuring operating systems. 4) On-site installations 5) Correction and repair of clients & broadband service. 6) Equipment...

  • Service Technician

    4 weeks ago

    Thane, India Vedh Techno Engineers Pvt Ltd Full time

    About the Company: Vedh Techno Engineers Pvt Ltd are the Sole authorised distributors of Kranzle-Germany High Pressure Cleaners in India, authorised distributors of STI Steam Cleaners and Ketek Carpet Cleaners in India. With over 10+ years of industry experience we are looking to expand our team even more. About the Job: We are looking to onboard...

  • Service Advisor

    4 weeks ago

    Thane, India Milestone HR Advisory Services Full time

    Key Responsibilities: - Ensure speedy maintenance and repair of vehicles through clear identification of customers’ needs and accurate demanded repair understanding by using probing sheet. - Provide clear cost estimates and keep customers informed of work progress. - Monitor the work progress and keep customers informed of changes in cost and completion...

  • Kitchen Appliances Technician

    1 month ago

    Thane, India Innovsource PVT ltd Full time

    The Kitchen Appliances Technician is responsible for repairing and maintaining kitchen appliances such as mixers, grinders, food processors, water heaters, pressure cookers, and gas stoves.Responsibilities:Diagnose and repair malfunctions in kitchen appliances.Replace faulty parts and components.Inspect and test appliances to ensure proper...

  • Equipment After-sales Service Technician

    7 days ago

    Thane, India Voestalpine AG Full time

    **Job-ID**:V000008867 - **Location**:Thane, Maharastra - **Start date**:15 march 2024 - **Working Hours**:Full-time **Introduction **Introduction**Introduction*** The people are what make the difference in voestalpine. The people who produce, transform and refine high quality steel processes and products in flexible and specialized companies around the...

  • Data Technician

    7 hours ago

    Wagle Estate, Thane, Maharashtra, India Polymax Elastomers Pvt Ltd Full time

    Polymax Seeks Data Technician to Drive Data-Driven Innovation **About Polymax** Polymax is one of the leading companies in the manufacturing and distribution of rubber products, with a rich heritage dating back to 1970. We operate primarily in the UK and India, with additional sales representation in the Netherlands and Poland. Our European sales head...

  • Automobile Service Advisor

    4 weeks ago

    Thane, India Thane Motors Pvt Ltd Full time

    1-5 years experience require. 1. Receive customer vehicle for service an repair jobs and raise repair order on internal system. 2. Provide detail explanation and technical justification for additional repairs with cost estimate and take approval from customers. 3. Follow up with workshop controllers and technicians on vehicle status, update customers...

  • Front Desk Executive

    4 weeks ago

    Thane, India RPM Logistics Pvt. Ltd. Full time

    Greet clients and visitors with a positive, helpful attitude. - Assisting clients in finding their way around the office. - Announcing clients as necessary. - Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. - Preparing meeting and training rooms. - Answering phones in a professional manner,...