Customer Service Representatives

2 months ago


Kharguli Guwahati Assam, India VISION CONCEPT 8 Full time

**Job Summary**
**Customer service** representatives help **customers** with complaints and questions, give **customers** information about products and **services**, take orders, and process returns. By helping **customers** understand the product and answering questions about their reservations, they are sometimes seen as having a **role** in sales.
**Responsibilities and Duties**
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Assist with placement of orders
- Advise on company information
- Place or cancel orders.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Work with customer service manager to ensure proper customer service is being delivered.

**Salary**: ₹8,000.00 to ₹10,000.00 /month

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person



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