Guest Service Agent

2 weeks ago


Hyderabad, India Green Park Hotels & Resorts ltd. Full time

**Roles and Responsibilities**

1. Answering calls and resolving queries about product or company.

2. Noticing significant subtitles of every discussion.

3. Conveying verbal acknowledgments to the Guest Calls.

4. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunications technologies.

5. Maintains operations by following policies and methodology and functional changes.

6. Keeps up quality service by adhering to organization guidelines.

7. Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts.

8. Responding to inquiries concerning things or the organization

9. Posing questions to comprehend client necessities and close sales

10. Considering the details of each offering and staying side by the side of updates to these contributions.

11. Acquiring and updating an individual's contact details.

**Requirements**:

- Proven experience as a telesales representative or other customer service role.
- High school diploma; Any Graduate/Diploma will be added advantage.
- Excellent knowledge of the English language, both spoken & writing.
- Proven track record of successfully meeting sales quota over the phone.
- Ability to switch communication styles

**Skills**
- Proficient in communication and interpersonal skills
- Research and record-keeping skills
- Verbal communication
- Outstanding negotiation skills to resolve issues and address complaints
- Data entry skills
- Closing skills
- Telephone skills

**Salary**: ₹17,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Are you comfortable with work location at Begumpet in Hyderabad
- How good are you with your communication skills ?
- Can you join immediately ?

**Experience**:

- relevant work (preferred)
- Health insurance



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