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Guest Relation Officer
2 weeks ago
ZoloStays, the leading provider of Premium Managed co-living spaces, is seeking a highly
motivated and experienced GROs to oversee the management and operations of our
spaces. As a GRO, you will be responsible for delivering exceptional guest service to our
residents, while ensuring the efficient and profitable performance of assigned ZoloStays
Property. You will work closely with various teams to maintain the properties, resolve issues,
and drive guest satisfaction.
**Responsibilities**:
Ensure exceptional guest experiences by delivering personalised service and addressing guest queries promptly and professionally.
Handle guest complaints and resolve issues effectively, maintaining a positive and customer-centric approach.
Monitor and maintain high standards of cleanliness, comfort, and safety throughout the property
Assist in organizing and managing special events or promotions.
Coordinate with the management team to implement strategies for enhancing guest satisfaction and loyalty.
**Requirements**:
A degree in Hotel Management or a related field
0-2 years of experience working in Front Office, Housekeeping, or Food and Beverage service departments of 4 and 5-star hotels.
Flexibility to work in a dynamic and fast-paced environment
Attention to detail and strong organisational skills.
Strong problem-solving abilities and the ability to handle difficult situations with tact and diplomacy
**Salary**: ₹17,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
Application Question(s):
- What is your current CTC?
- What is your expected CTC ?
- What is your notice period?
- What is your current location?
- How many years of experience do you have in Front Office ?
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