Guest Relations Officer

4 weeks ago


Madukkarai Coimbatore Tamil Nadu, India Sree Abirami Group of Institutions Full time

Job Description: Guest Relations Officer (Hospital)

Position Overview: The Guest Relations Officer in a hospital setting plays a crucial role in ensuring that patients and their attenders receive exceptional care and support throughout their stay. This role involves coordinating with patients, attendants, and hospital staff to address their needs, facilitate smooth admissions and discharges, maintain cleanliness standards, and uphold the highest levels of hospitality.

Key Responsibilities:

- **Patient and Attendant Support**: Act as the primary point of contact for patients and their attendants, providing assistance, guidance, and emotional support as needed.
- **Admission and Discharge Coordination**: Facilitate the admission process by greeting patients and attendants, completing necessary paperwork, and ensuring they are comfortable. Coordinate discharge procedures, including arranging transportation and providing necessary instructions.
- **Communication and Coordination**: Maintain clear and effective communication with patients, attendants, medical staff, and other departments to ensure seamless coordination of services and address any concerns or special requests.
- **Frequent Ward Rounds**: Conduct regular rounds to patient wards to check on their well-being, address any issues or requests, and ensure cleanliness and hygiene standards are maintained.
- **Cleanliness and Environment Monitoring**: Monitor the cleanliness and hygiene standards of patient rooms, common areas, and facilities, taking proactive steps to address any deficiencies and ensure a safe and comfortable environment for patients, attendants, and staff.
- **Customer Service Excellence**: Provide personalized and compassionate service to patients and attendants, anticipating their needs and exceeding their expectations to enhance their experience at the hospital.
- **Conflict Resolution**: Handle any conflicts or concerns raised by patients, attendants, or staff with sensitivity, professionalism, and a focus on finding mutually satisfactory resolutions.
- **Documentation and Reporting**: Maintain accurate records of patient interactions, requests, and feedback. Report any significant incidents, issues, or feedback to the appropriate department or management for follow-up and resolution.
- **Training and Education**: Stay updated on hospital policies, procedures, and services. Provide training and education to staff members on hospitality principles and best practices for patient and attendant care.
- **Continuous Improvement**: Identify opportunities for improving patient experience, service delivery, and operational efficiency. Collaborate with relevant stakeholders to implement changes and enhancements as needed.

Qualifications:

- Bachelor's degree in a relevant field.
- Previous experience in hospitality, customer service, or a similar role, preferably in a hospital setting.
- Excellent communication and interpersonal skills, with the ability to empathize and connect with patients and attendants.
- Strong organizational and multitasking abilities, with attention to detail.
- Ability to remain calm under pressure and handle sensitive situations with tact and discretion.
- Knowledge of hospital operations, patient care processes, and cleanliness standards is advantageous.

9750972999

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Morning shift

Work Location: In person

**Speak with the employer**
+91 9750972999



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