Guest Relations Officer
4 weeks ago
Job Description: Guest Relations Officer (Hospital)
Position Overview: The Guest Relations Officer in a hospital setting plays a crucial role in ensuring that patients and their attenders receive exceptional care and support throughout their stay. This role involves coordinating with patients, attendants, and hospital staff to address their needs, facilitate smooth admissions and discharges, maintain cleanliness standards, and uphold the highest levels of hospitality.
Key Responsibilities:
- **Patient and Attendant Support**: Act as the primary point of contact for patients and their attendants, providing assistance, guidance, and emotional support as needed.
- **Admission and Discharge Coordination**: Facilitate the admission process by greeting patients and attendants, completing necessary paperwork, and ensuring they are comfortable. Coordinate discharge procedures, including arranging transportation and providing necessary instructions.
- **Communication and Coordination**: Maintain clear and effective communication with patients, attendants, medical staff, and other departments to ensure seamless coordination of services and address any concerns or special requests.
- **Frequent Ward Rounds**: Conduct regular rounds to patient wards to check on their well-being, address any issues or requests, and ensure cleanliness and hygiene standards are maintained.
- **Cleanliness and Environment Monitoring**: Monitor the cleanliness and hygiene standards of patient rooms, common areas, and facilities, taking proactive steps to address any deficiencies and ensure a safe and comfortable environment for patients, attendants, and staff.
- **Customer Service Excellence**: Provide personalized and compassionate service to patients and attendants, anticipating their needs and exceeding their expectations to enhance their experience at the hospital.
- **Conflict Resolution**: Handle any conflicts or concerns raised by patients, attendants, or staff with sensitivity, professionalism, and a focus on finding mutually satisfactory resolutions.
- **Documentation and Reporting**: Maintain accurate records of patient interactions, requests, and feedback. Report any significant incidents, issues, or feedback to the appropriate department or management for follow-up and resolution.
- **Training and Education**: Stay updated on hospital policies, procedures, and services. Provide training and education to staff members on hospitality principles and best practices for patient and attendant care.
- **Continuous Improvement**: Identify opportunities for improving patient experience, service delivery, and operational efficiency. Collaborate with relevant stakeholders to implement changes and enhancements as needed.
Qualifications:
- Bachelor's degree in a relevant field.
- Previous experience in hospitality, customer service, or a similar role, preferably in a hospital setting.
- Excellent communication and interpersonal skills, with the ability to empathize and connect with patients and attendants.
- Strong organizational and multitasking abilities, with attention to detail.
- Ability to remain calm under pressure and handle sensitive situations with tact and discretion.
- Knowledge of hospital operations, patient care processes, and cleanliness standards is advantageous.
9750972999
Pay: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Morning shift
Work Location: In person
**Speak with the employer**
+91 9750972999
-
Guest Relation Executive
4 weeks ago
Coimbatore, Tamil Nadu, India Radisson Blu, Hyderabad Full timeJob description **Profile: GRE (Guest Relation Executive)** **Location: One of the premium property--Residency towers, Coimbatore** Work Experience: 1-4 years **Salary**: 2-4 LPA **Company Description** Helaros Ventures LLP (iyãsya Spa,Tso Salon) is a luxury spa and salon located in Coimbatore, India. We provide a serene and relaxing environment to...
-
Guest Relation Executive
4 weeks ago
Saravanampatti, Coimbatore, Tamil Nadu, India Holiday Residency Full time**The job description of a Guest Relations Executive typically includes**12345: - Ensuring guests are properly checked in and checked out from the system - Ensuring that all accounting policies and procedures are followed at all times - Developing relationships with potential and current guests - Managing reservations - Assisting guests with questions and...
-
Guest Relations Executive
41 minutes ago
Madurai, Tamil Nadu, India Heritage (A unit of Grand Luxe Hotels Ltd) Full timeGreeting from Heritage Madurai ! "Heritage Madurai" rings with historic charm that echoes in every hallway and every room. Lounge by the Olympic-sized temple tank pool, or luxuriate in a plunge pool in your own private villa. - Act as the first point of contact for guest information - Address and document guest concerns in the database - Achieve amicable...
-
Guest Relations Executive
36 minutes ago
Coimbatore, India We Little Full timeWE Little is a women-only organization **Responsibilities** - Help prepare welcome folders with collateral - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with patients - Offer assistance with certain tasks - Address customer complaints and escalate when needed - Record information in...
-
Guest Relation Executive
4 weeks ago
Saravanampatti, Coimbatore, Tamil Nadu, India Holiday Residency Full time**RE DUTIES AND RESPONSIBILITIES**: - Welcome guests during check-in and giving a found farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Should possess detailed information about...
-
Guest Relations Executive
4 days ago
Chennai, Tamil Nadu, India Marriott International, Inc Full time**Additional Information** **Job Number**24213343 **Job Category**Rooms & Guest Services Operations **Location**The Westin Chennai Velachery, 154 Velachery Main Road, Chennai, Tamil Nadu, India, 600042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...
-
Guest Relation Executive
1 day ago
Coimbatore, India Hearing Solutions Pvt Ltd Full timeGuest Relation Executive (GRE) I, Role (GRE) - To welcome & Assist Customer on their arrival in centre. - Take down customer’s details and information. (Forms and official Templates to be filled). - Confirm their purpose of visit and Guide them accordingly (Test, Purchase, Service, Diagnosis, Consultation). - Attending calls - Receiving, and responding,...
-
Supervisor-guest Relations
2 weeks ago
Chennai, Tamil Nadu, India Marriott International, Inc Full time**Additional Information** **Job Number**25035733 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Grand Chennai Resort & Spa, 280 ECR, Vedanamelli, Chennai, Tamil Nadu, India, 603104 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to any questions from guests and follow up with guests to...
-
Guest Relation Executive
1 week ago
Coimbatore, Tamil Nadu, India HOLIDAY RESIDENCY Full timeJob Description:We are looking for a Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and...
-
Guest Services Officer
2 weeks ago
Chennai, Tamil Nadu, India Park Hyatt Chennai Full timeSummary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered...
-
Guest Relation Executive
4 weeks ago
Royapettah, Chennai, Tamil Nadu, India G Silver Hotels Full timeWhat Does a Front Desk Officer Do? Front desk officers are responsible for **taking care of guests and customers**. Their work mainly involves interacting with customers and business partners, either in person or through phone calls. They also assist in organizing work documents **Benefits**: - Food provided - Paid time off Schedule: - Day shift -...
-
Guest Relations Executive
4 weeks ago
Adyar, Chennai, Tamil Nadu, India Yash Dental - Adyar Full timeJob Title: Guest Relationship Executive Location: Yash Dental Clinic, Adyar (Head Quarters) Employment Type: Full-time **Job Description**: **Responsibilities**: - Greeting patients and visitors in a warm and friendly manner upon their arrival. - Managing patient appointments efficiently and effectively, ensuring proper scheduling and coordination. -...
-
Guest Relation Executive
4 weeks ago
Karapakkam, Chennai, Tamil Nadu, India Apollo Hospitals Full timeGuest Relation Executive from a reputed hospital. Pay: ₹8,086.00 - ₹33,794.45 per month **Benefits**: - Health insurance Schedule: - Day shift - Rotational shift Supplemental pay types: - Performance bonus - Yearly bonus **Experience**: - total work: 1 year (required) Work Location: In person
-
Guest Relations Associate/executive
7 days ago
Chennai, Tamil Nadu, India Marriott International, Inc Full time**Job Number** 24040588 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Chennai Resort & Spa, 280 ECR, Vedanamelli, Chennai, Tamil Nadu, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and...
-
Front Office Associate
4 weeks ago
Coimbatore, Tamil Nadu, India PSG Institute of Technology and Applied Research Full time**Job Title**: Front Office Associate **Employment Type**: Full-time **Location**: Coimbatore **Industry**:Hotel **Qualification**:Any Degree **Experience**: 0 - 3 years **Job Summary** We are seeking a highly motivated and friendly Front Office Associate to join our dynamic team at our prestigious hotel. This role requires excellent communication,...
-
Guest Services Associate
2 weeks ago
Chennai, Tamil Nadu, India Marriott International, Inc Full time**Additional Information** **Job Number**24207711 **Job Category**Rooms & Guest Services Operations **Location**The Westin Chennai Velachery, 154 Velachery Main Road, Chennai, Tamil Nadu, India, 600042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...
-
Guest Services Associate
2 days ago
Chennai, Tamil Nadu, India Marriott International, Inc Full time**Job Number** 24167258 **Job Category** Rooms & Guest Services Operations **Location** The Westin Chennai Velachery, 154 Velachery Main Road, Chennai, Tamil Nadu, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...
-
Guest Service Associate
2 weeks ago
Chennai, Tamil Nadu, India Marriott International, Inc Full time**Additional Information** **Job Number**25035975 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Grand Chennai Resort & Spa, 280 ECR, Vedanamelli, Chennai, Tamil Nadu, India, 603104 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...
-
Guest Relation Executive 2+ Yrs Exp, Coimbatore
4 weeks ago
Coimbatore District, Tamil Nadu, India Affable Management Services Full time**Guest Service Executive** **Location**: Coimbatore, Tamil Nadu **Industry**: Jewelry **Job Summary**: **Key Responsibilities**: - Greet and assist customers with their jewelry purchases, providing a high level of customer service. - Provide expert knowledge on jewelry products, including gemstones, metal types, and jewelry care. - Process transactions,...
-
Public Relations Officer
4 weeks ago
Coimbatore, Tamil Nadu, India Karpagam Medical College and Hospital Full time**Job Title** : Public Relations Officer **Job Role**: - Public relations officers in healthcare settings are responsible for maintaining the desired image of a healthcare facility in the public eye. - They must be knowledgeable about the internal workings of the facility and must also be aware of its strategic objectives. - Good people skills and strong...