Customer Service Executive
6 months ago
**Purpose**:
The role holder will act as an interface between EuroKids / Kangaroo Kids brand and existing/potential franchisees and parents to resolve queries and complaints within timelines.
**Role and responsibilities**
- Handle Outbound and Service calls by reaching out to franchises and prospective B2C and B2B clients.
- Maintaining and updating the entire documentation life cycle (MOU’s & Agreements)
- Following up for pending Franchisee payments or vendor payments with respective stakeholders.
- Ensure complaint resolution and customer service by evaluating client’s problems to determine solutions most suitable/effective in meeting stated problems.
- Updating CRM on a daily basis.
- Prepare detailed reports by maintaining proper record of all interactions with clients and cases closed on a database.
- Work on special projects assigned from time to time like conducting a franchise profiling of existing owners.
Work from Office : Santacruz (East), Mumbai
Salary : 4-4.5 lacs CTC p.a.
**Job Types**: Full-time, Fresher
**Salary**: ₹300,000.00 - ₹450,000.00 per year
**Benefits**:
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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