Client Relationship Executive
3 months ago
**Job Overview**: As a Client Relationship Executive, you will be the primary point of contact for our clients, ensuring their needs are met and their expectations are exceeded. You will be responsible for managing client accounts, developing strong relationships, and driving customer satisfaction. Your role will involve a combination of strategic planning, client management, and problem-solving to enhance client engagement and foster long-term partnerships.
**Key Responsibilities**:
- **Client Management**: Serve as the main liaison between the company and assigned clients, managing all aspects of client interactions to ensure satisfaction and retention.
- **Relationship Building**: Develop and maintain strong, long-term relationships with clients by understanding their needs, preferences, and business objectives.
- **Account Oversight**: Oversee client accounts, including handling inquiries, addressing concerns, and providing solutions to any issues that arise.
- **Strategic Planning**: Collaborate with clients to understand their goals and develop tailored strategies to meet their needs and drive mutual success.
- **Performance Monitoring**: Track client satisfaction and performance metrics, and implement improvements based on feedback and performance data.
- **Problem Resolution**: Identify and resolve client issues promptly and effectively, working with internal teams to ensure timely solutions.
- **Reporting**: Prepare and present reports on client account status, performance, and opportunities for improvement.
- **Collaboration**: Work closely with sales, marketing, and product teams to ensure client needs are communicated and addressed effectively.
**Qualifications**:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience in customer/client relationship management, account management, or a similar role.
- Excellent communication and interpersonal skills with a strong ability to build rapport with clients.
- Strong problem-solving skills and the ability to manage multiple client accounts simultaneously.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9752434844
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